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International Flight Support Specialist

2 weeks ago

Nelspruit, Mpumalanga, South Africa RMV Solutions Pty Ltd Full time

As an International Flight Support Specialist with RMV Solutions Pty Ltd, you will play a critical role in providing exceptional customer support to passengers across various work streams. Your proficiency in the Italian language is essential for assisting travelers with queries and concerns.

This is a remote position that offers a unique opportunity to work with prestigious airline brands while developing your skills in customer relations, conflict resolution, and communication.

Your key responsibilities will include:

  • Assisting passengers with pre- and post-flight travel-related queries in Italian and English languages
  • Working on airline reservations systems and handling voice calls in English and Italian, including written correspondence
  • Daily interactions with international passengers with queries and compliments

To succeed in this role, you must possess native-level fluency in Italian, excellent computer literacy, and technical skills. Previous customer service experience is preferred but not required.

The ideal candidate will be located in South Africa and hold a permanent residence permit or South African ID. You will also need to have flexibility to work shifts and possess a strong ability to adapt to a demanding and time-sensitive call centre environment.

RMV Solutions Pty Ltd offers a comprehensive benefits package, including a competitive salary, free medical insurance, and fully paid product and systems training. As a valued member of our team, you will have the opportunity to develop your skills, advance your career, and contribute to the success of our organization.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Benefits:

  • Competitive salary
  • Free medical insurance
  • Fully paid product and systems training
  • Opportunities for career advancement and professional growth