Centre Manager

2 months ago


East London, Eastern Cape, South Africa Profile Personnel Full time

Job Summary

We are seeking a highly skilled and experienced Centre Manager to join our team at Profile Personnel. As a Centre Manager, you will be responsible for implementing strategies that improve the effectiveness of the EC OSS in facilitating business in the Eastern Cape.

Key Responsibilities

  • Manage the EC OSS facility to provide a high-end, functional, and accessible space for investors to meet with stakeholders.
  • Act as a knowledge point for technical trade and investment enquiries, and industry information sharing.
  • Manage all partners hosted in the centre to ensure effective operation.
  • Ensure the centre meets its obligations in terms of the MOA entered between the company and DTIC.
  • Provide effective referral support to investors and traders.
  • Implement a lead-tracking system to ensure investors receive quality service.

Interdepartmental Relations

  • Establish and maintain good relationships with DTIC, TISA, DEDEAT, CIPC, Dept of Labour, Dept of Home Affairs, SARS, DIRCO, National Regulator for Compulsory Services (NRCS), IDZ, Trade and Investment Agencies, and Municipal Investment Agencies.
  • Create and manage relations with international trade and investment agencies.
  • Create and manage relations with embassies and other foreign missions.

Project Management

  • Implement strategies that respond to investor needs and build investor confidence.
  • Implement an effective investor lead-tracking system that provides guidance and records progress.

Facilities Management

  • Implement strategies that respond to investor needs and build investor confidence.
  • Implement an effective investor lead-tracking system that provides guidance and records progress.
  • Manage the centre's systems.
  • Manage procurement processes at the centre.
  • Hold regular consultation meetings with centre staff.
  • Provide support to tenants.

Customer Care

  • Prepare and manage client service plans.
  • Maintain a sound customer-focused service.
  • Support investment projects from concept to transaction.

Qualifications

  • Bachelor's Degree in Commerce, Economics, Marketing, or an MBA.
  • 5 years' experience at Senior Management Level.

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