IT Service Delivery Manager

1 week ago


Durban, KwaZulu-Natal, South Africa City Logistics Full time
Job Opportunity

We are looking for an experienced IT Service Delivery Manager to join our team at CITY LOGISTICS. The successful candidate will be responsible for managing in-house software, understanding database concepts and best practices, and providing Level 1 support.

About the Role

The successful candidate will be responsible for assisting with user training, guidance, and support to resolve issues, as well as test and provide feedback on new system enhancements. They will also maintain master data, work stand-by after hours and weekends, and occasionally travel to customer sites may be required.

Responsibilities
  • Manage in-house software ORV/LMS
  • Understand basic SQL and apply DB concepts and best practices
  • Proficiency with TSQL
  • Assist with installation of hardware (label printers and scales) as required
  • Assist with user training, guidance, and support to resolve issues
  • Support roll-out of new applications
  • Provide Level 1 support
  • Maintain ticket SLA
  • Test and provide feedback on new system enhancements
  • Maintain master data
  • Work stand-by after hours and weekends
  • Ocassional travel to customer sites may be required
Requirements

To be considered for this role, you will need to have:

  • A matric or NQF equivalent qualification
  • Degree/diploma/certification in Information Technology or related studies (preferable)
  • At least 1-3 years of working experience in an IT helpdesk environment
  • SQL knowledge
  • Exposure to logistics/retail working environment (advantageous)
  • Knowledge of remote software (RDP, TeamViewer etc.)
  • Ability to follow predefined procedures and escalate timeously to the Security Manager where required
  • Ability to meet deadlines and complete daily tasks within SLA timeframes
  • Ability to use knowledge base resources to resolve problems


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