KDP Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
About the Role

We are seeking a highly skilled and customer-focused KDP Support Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a key member of our support team, you will play a critical role in providing timely and accurate operational assistance to our customers.

Key Responsibilities
  • Communicate with customers via various channels, including email, chat, and phone, while utilizing a range of tools to navigate accounts, research, and review policies.
  • Utilize your problem-solving skills to address customer pain points, provide process improvements, and develop internal documentation.
  • Adhere to service level agreements for contact channels and ensure that customer inquiries are resolved efficiently and effectively.
Requirements
  • Fluent in English and German, both written and verbal.
  • 1-2 years of work experience in a Customer Service or Contact Centre environment.
  • High School Diploma or relevant NQF level qualification.
  • Computer literacy, including proficiency in Excel, Word, PowerPoint, and Outlook.
Preferred Qualifications
  • Previous Amazon Customer Service experience.
  • Comfort and experience with the use of technical and payment tools/systems.
  • Experience working with KPIs and SLAs.
  • Ability to work in teams where team members are in different locations and belong to different cultures.
  • Ability to work in a changing environment.
  • Flexibility to work shifts, including overnight and weekends.
  • Prior experience in process improvement initiatives or Six Sigma.
About Amazon

Amazon is an equal opportunities employer and values diversity within its community. We welcome applications from all members of society, irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

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