Veterinary Operations Coordinator

7 days ago


Cape Town, Western Cape, South Africa Mascotte | Client & Operations Support for Vets Full time

Mascotte, a pioneering organization in veterinary care, is seeking an exceptional candidate to fill the role of Veterinary Operations Coordinator.

This highly sought-after position plays a vital role in bridging the gap between pet owners and their veterinary care providers, ensuring seamless communication and streamlined operations.

  • Responsibilities:
  • Care Coordination: Facilitate effective communication between pet owners and veterinarians, addressing inquiries and concerns with empathy and professionalism.
  • Documentation and Record-Keeping: Maintain accurate records in the clinic's management system, capturing essential details and follow-up actions.
  • Appointment Management: Schedule, reschedule, and confirm appointments according to each clinic's specific protocols, ensuring timely reminders and cancellations.
  • Virtual Scribing: Document patient notes and interactions during telemedicine consultations or office visits, accurately conveying medical information.

The ideal candidate will possess exceptional verbal and written communication skills, technical proficiency, and adaptability. This role requires strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.

Mascotte offers a dynamic work environment where professionals can thrive, make a real impact, and redefine what's possible in veterinary operations.



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