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Support Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Amazon Full time

A day in this role involves primarily solving customer cases through various contact channels. As a Support Engineer, you will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by working with customers to identify root causes.

Benefits

We offer competitive compensation packages, flexible working hours, and opportunities for career advancement. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Required Skills and Qualifications
  • Bachelor's degree
  • Experience developing against and working with REST API-based services
  • Prior working experience with AWS services
  • Experience with Cloud architecture patterns and distributed computing concepts
  • Exposure to Mobile application development (iOS / Android)
  • Exposure to mobile and web application security best practices
  • Messaging and Queueing experience
  • Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
  • Exposure to security concepts / methodologies Experience with iperf, MTR, traceroute, dig
  • Experience handling full application stacks from the OS up through custom applications
  • Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth Experience