Training and Capacity Building Expert
4 days ago
We are seeking a skilled Training and Capacity Building Expert to join our team at Unifi Africa Ltd. As a key member of our HR department, you will be responsible for developing and delivering training programs that equip our employees with the necessary skills, knowledge, and competencies to excel in their roles.
The ideal candidate will have a strong background in human resources, education, or business administration, with a proven track record of successfully developing and implementing training programs. Your expertise will be crucial in ensuring that our employees are equipped to deliver exceptional customer service and meet the highest standards of quality.
The responsibilities of the role include:
- Designing and developing comprehensive training programs that align with our business objectives
- Conducting training sessions, including induction, product knowledge, customer service, systems training, and compliance training
- Assessing training needs and developing customized solutions
- Developing and updating training materials, manuals, and e-learning content
- Facilitating workshops, role-plays, and interactive training sessions to enhance learning experiences
Requirements for the role include:
- Bachelor's degree in Human Resources, Education, Business Administration, or a related field (preferred)
- Certification in Training & Development and/or Adult Learning is advantageous
- Minimum of 3 years of experience as a trainer or facilitator, preferably in a contact centre environment
- Experience in developing training programs and instructional materials
We offer a competitive compensation package, excellent benefits, and opportunities for professional growth and development. If you are a motivated and experienced training and capacity building expert looking for a new challenge, please submit your application.
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