Payment Operations Support Consultant Role for a Dynamic Team

2 weeks ago


Cape Town, Western Cape, South Africa Mukuru Full time

About the Opportunity

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This exciting role has become available for a highly skilled Payment Operations Support Consultant to join our team in Cape Town.

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The primary purpose of this position is to provide exceptional support and resolve all Pay-In and Pay-Out related queries and technical issues on various integrations and products that affect remittance transaction completion.

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As a Payment Operations Specialist, you will report directly to the Payment Operations Supervisor and be responsible for liaising with Pay-In, Pay-Out partners, and Mukuru departments to resolve any payment-related queries.

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Duties and Responsibilities:

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  • Resolve Pay-In queries to ensure timely release of orders.">
  • Address Pay-out partner queries promptly.">
  • Ensure all tickets are actioned within the SLA provided by the Supervisor.">
  • Complete due diligence and investigations according to SOP specifications.">
  • Maintain business continuity at all times.">
  • Communicate with customers and stakeholders within the SLA of the business continuity process.">
  • Manage and control user access to the pay-out system.">
  • Uphold the company brand.">
  • Provide professional customer service and share information based on received training.">
  • Maintain knowledge of all company products.">
  • Develop your professional and self-development skills.">
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Requirements:

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  • A minimum Grade 12 education or equivalent is essential.">
  • A degree or diploma is desirable.">
  • At least 1-2 years of experience as a Customer Service Consultant is necessary.">
  • You should have a good understanding and speaking ability of Shona, Chewa, or Ndebele.">
  • Experience with Valtari Software is highly desirable.">
  • Familiarity with money transfer procedures is required.">
  • Knowledge of online banking is essential.">
  • You should have a solid understanding of Mukuru's products.">
  • Familiarity with AML practices is necessary.">
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Benefits:

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  • A competitive salary of approximately $30,000 - $45,000 per annum, depending on qualifications and experience.">
  • The opportunity to work for a reputable company like Mukuru, with a diverse and inclusive work environment.">
  • Ongoing training and development opportunities to enhance your skills and career prospects.">
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Additional Information:

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We encourage applicants who meet most of the requirements but may not be 100% comfortable applying. We believe that everyone has a place under the Mukuru sun and want you to contribute to our diverse talent pool.

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Please note that if you are appointed for a remote or work-from-home role, you are responsible for ensuring uninterrupted internet connectivity and a suitable working environment at your home location.

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Applicants are encouraged to submit their applications if they meet most of the requirements, highlighting how they can bring value and help build a successful future for Mukuru.



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