Payment Operations Support Consultant Role for a Dynamic Team
2 weeks ago
About the Opportunity
">This exciting role has become available for a highly skilled Payment Operations Support Consultant to join our team in Cape Town.
">The primary purpose of this position is to provide exceptional support and resolve all Pay-In and Pay-Out related queries and technical issues on various integrations and products that affect remittance transaction completion.
">As a Payment Operations Specialist, you will report directly to the Payment Operations Supervisor and be responsible for liaising with Pay-In, Pay-Out partners, and Mukuru departments to resolve any payment-related queries.
">Duties and Responsibilities:
">- ">
- Resolve Pay-In queries to ensure timely release of orders.">
- Address Pay-out partner queries promptly.">
- Ensure all tickets are actioned within the SLA provided by the Supervisor.">
- Complete due diligence and investigations according to SOP specifications.">
- Maintain business continuity at all times.">
- Communicate with customers and stakeholders within the SLA of the business continuity process.">
- Manage and control user access to the pay-out system.">
- Uphold the company brand.">
- Provide professional customer service and share information based on received training.">
- Maintain knowledge of all company products.">
- Develop your professional and self-development skills.">
Requirements:
">- ">
- A minimum Grade 12 education or equivalent is essential.">
- A degree or diploma is desirable.">
- At least 1-2 years of experience as a Customer Service Consultant is necessary.">
- You should have a good understanding and speaking ability of Shona, Chewa, or Ndebele.">
- Experience with Valtari Software is highly desirable.">
- Familiarity with money transfer procedures is required.">
- Knowledge of online banking is essential.">
- You should have a solid understanding of Mukuru's products.">
- Familiarity with AML practices is necessary.">
Benefits:
">- ">
- A competitive salary of approximately $30,000 - $45,000 per annum, depending on qualifications and experience.">
- The opportunity to work for a reputable company like Mukuru, with a diverse and inclusive work environment.">
- Ongoing training and development opportunities to enhance your skills and career prospects.">
Additional Information:
">We encourage applicants who meet most of the requirements but may not be 100% comfortable applying. We believe that everyone has a place under the Mukuru sun and want you to contribute to our diverse talent pool.
">Please note that if you are appointed for a remote or work-from-home role, you are responsible for ensuring uninterrupted internet connectivity and a suitable working environment at your home location.
">Applicants are encouraged to submit their applications if they meet most of the requirements, highlighting how they can bring value and help build a successful future for Mukuru.
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