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Insurance Operations Manager

2 weeks ago

Pretoria, Gauteng, South Africa Momentum Full time

Role Purpose:

The Insurance Operations Manager is responsible for overseeing the efficient processing of IFA and referrals. This role requires strategic thinking, effective communication, and strong leadership skills to drive business growth and improve customer satisfaction.

Main Responsibilities:

  • Develop and implement operational processes to improve efficiency and productivity
  • Collaborate with internal teams to resolve complex enquiries and escalate issues
  • Manage ad-hoc audits and investigations, ensuring compliance with company policies and procedures
  • Lead referral agreement administration on Premia and AS 400
  • Monitor and report on key performance indicators, making recommendations for process improvements

Key Requirements:

  • Possess a postgraduate degree or diploma in Computer Sciences or Commerce
  • Have at least three years of experience in short-term insurance
  • Be proficient in MS Office applications, including Word, Excel, PowerPoint, and Outlook
  • Demonstrate strong leadership and strategic thinking skills, with ability to drive business growth and improve customer satisfaction