Senior Quality Assurance Specialist

5 days ago


Johannesburg, Gauteng, South Africa Sutherland Full time

At Sutherland, we are seeking an analytical and attentive professional to join our team as a Senior Quality Assurance Specialist. As a key member of our organization, the successful candidate will be responsible for evaluating and documenting customer transactions to ensure accurate and consistent information is provided to customers.

About the Role

The Senior Quality Assurance Specialist will play a critical role in ensuring the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals. This individual will oversee and manage performance and service quality to guarantee customer satisfaction.

  • Key Responsibilities:
  • • Complete all assigned transaction evaluations and attend all internal and external calibration sessions as assigned.

The ideal candidate will have six months of experience in process transformation and strong analytical skills to interpret data, identify trends, and make suggestions for improvements. Strong verbal and written communication skills are also essential to communicate in a clear, constructive, and professional manner.

What We Offer

Our company provides opportunities for growth and development, and we encourage our employees to take ownership of their work and contribute to the success of our organization. All your information will be kept confidential according to EEO guidelines.



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