Call Center Quality Assurance Specialist

1 week ago


Johannesburg, Gauteng, South Africa AUTO24 Full time
Auto24 Call Center Quality Assurance Analyst

Auto24, a leading used car dealership in South Africa, is seeking a skilled Call Center Quality Assurance Analyst to join our team. As a key member of our customer experience team, you will play a crucial role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Monitor customer interactions within the call center to identify areas for improvement
  • Provide actionable insights to enhance agent performance and customer satisfaction
  • Collaborate with the QA team to develop and implement performance improvement strategies
Requirements:
  • Minimum 2 years of call center experience
  • Strong communication and interpersonal skills
  • Passion for cars and knowledge of the automotive industry
  • Ability to work effectively in a team environment
What We Offer:
  • Medical aid and provident fund benefits
  • Opportunities for training and development
  • A dynamic and supportive work environment


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