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Customer Service Ambassador

3 weeks ago

Pretoria, Gauteng, South Africa Infosys South Africa Full time
Customer Service Ambassador

We are seeking a highly skilled and multilingual customer service ambassador to join our team in South Africa. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences via phone, email, and chat.

About the Role:

You will be part of a dynamic and multicultural environment where you can utilize your fluency in Dutch to provide accurate information and resolve customer issues promptly and professionally.

Key Responsibilities:

  • Handle customer inquiries with empathy and professionalism.
  • Provide solutions to customer problems while maintaining a positive attitude.
  • Collaborate with internal teams to ensure efficient problem resolution.
  • Maintain up-to-date knowledge of company products and services.
  • Document customer interactions accurately.

What We're Looking For:

  • Fluency in Dutch (both written and spoken) is essential.
  • Strong communication and problem-solving skills.
  • Customer-focused with a positive and professional attitude.
  • Ability to work in a fast-paced team environment.