Customer Service Representative

1 month ago


Montague Gardens, South Africa Time Personnel Full time
Job Title: Junior Customer

We are seeking a highly motivated and organized Junior Customer to join our team at Time Personnel. As a Junior Customer, you will be responsible for cultivating and nurturing relationships with key clients in the event space, understanding their needs, objectives, and challenges to provide tailored solutions and ensure client satisfaction.

Key Responsibilities:
  • Working alongside the Management Team to identify new business opportunities with key clients
  • Negotiating and finalizing contracts, ensuring mutually beneficial terms and compliance with company policies
  • Budgets, costing, compiling quotations and tenders for projects
  • Developing relationships with future key accounts
  • Addressing and resolving key clients enquiries or problems
  • Acting as the main point of contact between key clients and internal teams
  • Supervising the account teams assigned to each key client
  • Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients needs are met
  • Compiling reports on account progress, goals, and forecasts
Requirements:
  • Matric
  • 1 year experience in customer service
  • Excellent communication in English and Afrikaans
  • Ability to think on your feet and problem solve successfully
  • Exposed to marketing to increase sales within the business
  • Strong communication and interpersonal skills
  • Exceptional negotiation and problem-solving abilities
  • Ability to work independently and as part of a team
  • A results-oriented mindset with a passion for exceeding targets

Salary: R15k - R20k dependent on experience

Join us on our website for more information.



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