Customer Relationship Expert

3 days ago


Benoni, Gauteng, South Africa Vodafone Group Full time

We are a leading telecommunications company seeking a highly skilled and motivated individual to join our team as a Client Liaison Officer.

The successful candidate will be responsible for providing exceptional customer service, resolving complex queries, and maintaining strong relationships with internal and external stakeholders.

To achieve this, the ideal candidate will possess excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment.

Key responsibilities include:

  • Providing support to staff, customers, trade partners, and other departments on a daily basis
  • Resolving escalated queries related to the Customer Acquisition Division
  • Maintaining relationships with relevant role players with the highest levels of professionalism and quality
  • Executing functions to maximise a positive customer experience

In addition to these responsibilities, the ideal candidate will have:

  • Matric
  • At least 2 years of customer service experience
  • At least 2 years of credit vetting experience

Extreme Importance includes:

  • Deciding and Initiating Action
  • Relating and Networking
  • Delivering Results and Meeting Customer Expectations
  • Achieving Personal Work Goals and Objectives

High Importance includes:

  • Coping with Pressures and Setbacks
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations

We offer enticing incentive programs and competitive benefit packages, including retirement funds, risk benefits, medical aid benefits, cell phone and data benefits, fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.



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