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Sales Development Representative

2 months ago

Cape Town, Western Cape, South Africa Somewhere Full time
Sales Development Representative

We are seeking a versatile Sales Development Representative to join our growing team. This role combines sales development and customer support responsibilities, making it perfect for someone who thrives in a dynamic, small-company environment. Your primary focus will be on mining our existing database of 15,000+ businesses from past trials, identifying new sales opportunities, and booking demos for the sales team. In addition to your SDR duties, you will also provide chat and video support to assist our existing customers. We are looking for someone who has strong multi-tasking skills and can work under pressure.

Responsibilities:
  • Upsell and cross-sell to existing customers and trial users, helping them get the most value from our product.
  • Prospect and qualify leads from the database of trial users and past clients to uncover new business opportunities.
  • Work with the sales team to book as many demos as possible, ensuring smooth transitions and handovers.
  • Pro-actively use our platform to build campaigns for prospects you reach out to.

Customer Support
  • Conduct outreach via email, phone, and chat to engage with prospects, answer questions, and schedule product demos.
  • Assist with setting up segments and audiences of our customers in Intercom (Our customer support platform) so that we can reach out to them and offer relevant tips and support to help them succeed in building their referral programs
  • Provide daily chat and phone support for approximately 2-3 hours per day, addressing customer inquiries, helping customers to use the platform, and delivering excellent customer service.

General
  • Stay updated on our product offerings and industry trends to effectively communicate value to prospects and customers.
  • Collaborate with the sales and support teams to ensure seamless communication and customer satisfaction.