Head of Player Experience Operations

2 days ago


Cape Town, Western Cape, South Africa Initiate International Full time

At Initiate International, we are committed to providing exceptional player experiences in the iGaming industry. We are seeking a highly skilled and experienced customer support leader to join our team as the Head of Player Experience Operations. In this role, you will be responsible for leading, mentoring, and developing a high-performing customer support team, and overseeing first and second-line support operations.

Key Skills:
  • Strong leadership skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and problem-solving skills, with the ability to resolve complex issues quickly and efficiently.
  • Experience with CRM systems, automation tools, and data-driven service improvements.

Our ideal candidate will have 5 to 8 years' experience in a senior customer support leadership role within iGaming, sports betting, or online entertainment. They will be passionate about delivering exceptional player experiences and committed to driving operational excellence in customer support.



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