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Equipment Maintenance Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Altron Full time

About the Role

This is an exciting opportunity to join our team as a Technical Support Professional at Altron. We are looking for a highly skilled and motivated individual to provide technical support and maintenance services to our customers.

Key Responsibilities:

  1. To provide on-site technical support and maintenance services to customers, including the installation and repair of equipment.
  2. To perform routine maintenance tasks on our equipment, including cleaning and lubricating moving parts, and checking for any signs of wear or damage.
  3. To troubleshoot and resolve technical issues with our equipment, using diagnostic tools and techniques to identify and fix problems.
  4. To work effectively with customers to understand their needs and preferences, and to provide personalized service and support.
  5. To stay up-to-date with new technologies and developments in the field, and to apply this knowledge to improve our services and support.
  6. To maintain accurate records of customer interactions, including service calls and maintenance activities.
  7. To work collaboratively with other members of the service delivery team to achieve common goals and objectives.
  8. To ensure that all work is completed safely and efficiently, and to adhere to company policies and procedures.

Requirements:

  • A minimum of 5 years' experience in a similar role, preferably in the field service industry.
  • Strong technical skills and knowledge of equipment maintenance and repair.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • A high level of attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.