Residential Operations Director
1 month ago
A dynamic South African organization is seeking an experienced and dedicated Cottages Manager to oversee the daily operations of a cozy Bed & Breakfast and conferencing facility in Observatory, Johannesburg.
Salary and BenefitsR25 000.00 per month (dependent on experience), with additional benefits including accommodation suitable for a single person and permanent employment.
Job DescriptionThis role offers a unique blend of hands-on management and strategic planning. As a Cottages Manager, you will be responsible for delivering exceptional guest experiences, managing a small team, and driving financial success through effective budgeting, marketing, and operational oversight.
Key Responsibilities- Manage reservations, cancellations, and guest inquiries
- Ensure guest satisfaction through high-quality service, room maintenance, and meal oversight
- Implement hotel policies and ensure compliance with relevant laws
- Supervise and schedule staff, including housekeeping, kitchen, maintenance, and casual personnel
- Conduct regular staff meetings and provide performance feedback
- Develop and manage budgets, control costs, and maximize revenue
- Supervise invoicing and financial record-keeping
- Manage inventory and order supplies as needed
- Develop and implement marketing strategies to attract guests
- Build relationships with local businesses and tourism agencies to increase bookings
- Monitor guest reviews and feedback on various platforms, addressing issues and enhancing the guest experience
To be successful in this role, you should have:
- A degree in hospitality management, business administration, or a related field (preferred)
- Proven experience as a Hotel Manager or relevant role
- Minimum of 5 years of experience in hospitality, ideally in small hotels, inns, or B&Bs
- Strong understanding of hotel management best practices
- Excellent leadership, organizational, communication, and interpersonal skills
- Friendly and welcoming demeanor
- Detail-oriented with the ability to multitask and work under pressure
- Flexibility to work weekends, holidays, and irregular hours as required
- Financial acumen and experience with budgeting and financial management
- Proficiency in marketing and sales, with strong problem-solving and conflict resolution skills
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