Senior Retail Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
About the Role

We are seeking a highly skilled Senior Retail Operations Manager to lead and manage the daily operations of our store in Cape Town, South Africa.

Key Responsibilities
  • Hire, train, and manage store staff to ensure excellent customer service and sales performance.
  • Create work schedules to guarantee the store is properly staffed and efficient.
  • Lead and motivate the team to meet sales targets and exceed customer expectations.
  • Monitor sales performance and suggest improvements to increase foot traffic and customer loyalty.
  • Implement strategies to reduce product loss, manage stock levels, and maintain safety and cleanliness standards.
Requirements
  • Proven experience as a Retail Store Manager or in a similar role with strong leadership and team management skills.
  • Excellent interpersonal and communication skills, with the ability to work under pressure and manage multiple tasks.
  • Proficient in retail management software and point-of-sale (POS) systems, with knowledge of retail operations including sales analysis, visual merchandising, and inventory management.
  • Strong customer service orientation and the ability to work flexible hours, including weekends and holidays.
Salary and Benefits

The successful candidate will receive a competitive salary of R350,000 - R450,000 per annum, depending on experience, plus benefits including health insurance and paid time off.



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