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Research Solutions Specialist Job

1 week ago

Johannesburg, Gauteng, South Africa Hustle Consulting (Pty) Ltd Full time
Job Description

Hustle Consulting (Pty) Ltd is seeking a highly skilled Senior Research and Insights Associate to join our team in Johannesburg. The ideal candidate will have a strong background in research and analytics, with excellent communication and presentation skills.

Key Responsibilities
  • Client advisory role to proactively address client requests and recommend solutions.
  • Conduct client-facing engagements including survey design workshops, insights and recommendations report presentations, etc.
  • Design and implement Research and Professional Services solutions including surveys, insights reports and recommendations that are creative, insightful, scalable, and re-usable based on best practice themes and guidelines.
  • Compile and communicate the detailed brief to the team working on survey programming and client data requirements.
  • Draw and schedule reports for the detailed analysis of data to create monthly insights report on survey results using the company's software (a multi-channel feedback platform), BI or Excel/other reporting tools.
  • Assist with the creation of white papers.
  • Identify trends within the industry and/or client environment/data and make these known to the client.
  • Establish and build relationships with internal stakeholders and clients.
  • Deliver projects on time, within budget, and at high quality with minimal supervision.
  • Support the business development activities of the business with the creation of white/thought papers, case studies, etc.
  • Train and develop junior members of the team.
Requirements
  • At least 3 years in a Senior Research position (essential)
  • Excellent knowledge and application of quantitative methodologies, research design and techniques (5+ years) (essential)
  • Experience working for a Research House/Market-research Supplier/Employee Engagement provider (essential)
  • Client-facing interactions in various capacities such as research design and solution delivery (essential)
  • Expertise in computing skills, specifically Microsoft Word, Excel and PowerPoint (essential)
  • Experience/working knowledge of BI or dashboarding tool (advantageous)
  • Qualitative experience (advantageous)
  • Strong design experience including surveys and reporting (essential)
  • Sampling methods and sample design (advantageous)
  • Statistical skills and/or use of R/SAS/SPSS experience (advantageous)
  • An understanding and experience in project management principles (essential)
  • Experience in the field of Customer Experience (CX) or Employee Experience (EX) (advantageous)
  • Leadership experience (advantageous)
  • Excellent presentation skills
  • The following qualifications will be considered (in order of preference):
  • Master of Arts (Research Psychology) or other Master's degree
  • BA Hons (Psychology/Social Sciences) or other Honours degree