Digital Transformation Project Manager
1 month ago
Project Management Office Lead
The Project Management Office Lead will be responsible for executing the Digital and IT Projects by continuing with the methodologies, best practices, and models already established. The role will align stakeholders and ensure business reporting of projects. In addition, this role will look after IT Service Management and partner closely with the IT Operations outsourced partner.
Key Responsibilities
- Run the Digital and IT PMO within Planet Fitness
- Craft, distribute, and share PMO templates, models, and strategies
- Maintain a Project Library of trackers, updates, and documentation
- Bring to life best practice philosophies like PMBOK, Agile, and tailored project models for Planet Fitness
- Continuously improve the PMO
Project Management
- Execute planning of projects
- Craft project plans for all projects
- Setup project stand-ups and track project progress
- Ensure all pillars (initiation, planning, execution, monitoring, and closure) of the project lifecycle are executed
Network and Infrastructure Management
- Partner with Planet Fitness's IT Outsourced partner to drive IT Service Management
- Lead and manage IT projects
- Get involved technically in network, Active Directory, and network security initiatives and day-to-day
- Manage and approve Azure Server fixes, updates, and upgrades
IT Service Management
- Track, monitor, and manage IT Tickets
- Drive ticket closure rates in line with SLA
- Manage outsourced IT partner and ticket resolutions
- Co-create solutions for IT incidents and problems
- Manage outsourced IT partners SLAs
Requirements
- Minimum 5 years experience in a PMO and/or Project Manager role in IT
- Network, Network Security, and Azure management experience
- Project Management and network certifications
- IT and/or Technology experience
- Degree or Diploma in IT
- Grade 12
Please note that if you are a Planet Fitness staff member, kindly follow the internal Recruitment process
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