Quality Assurance Manager in Healthcare
7 days ago
We are seeking an experienced Quality Assurance Manager in Healthcare to join our team at HR insync.
The role involves ensuring the quality and accuracy of admin updates, while staying up-to-date with operational requirements.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Reviewing and maintaining quality and turnaround times.
- Monitoring outstanding information and providing feedback.
- Tracking weekly stats for allocated consultants.
- Corresponding with stakeholders in a personalized and responsive manner.
- Reporting and participating in projects.
- Processing information, communicating with stakeholders, investigating and correcting member profiles.
- Testing membership changes and assisting with data clean-up.
- Enhancing processes and identifying areas for improvement.
We are looking for candidates with:
- A minimum of 4-5 years of experience in the Medical Scheme Industry.
- Membership administration experience of 4-5 years.
- Minimum 3-4 years of underwriting experience.
- A Grade 12 qualification.
- A Diploma in Business Management or a related field.
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