Call Center Quality Analyst

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...

Job DescriptionThe Quality Assurance Analyst (QA) is a critical role within CallForce, responsible for evaluating the quality of our call center's performance. This individual will monitor outbound calls and email responses to assess associates' professionalism, technical accuracy, customer service skills, and adherence to company policies and...

Join our team as a Results-Driven Call Center Agent and play a vital role in driving business growth through exceptional customer service.About the Opportunity:Work in a fast-paced call center environment, engaging with clients in a professional and results-driven manner.Consistently meet or exceed targets and KPIs, demonstrating a strong focus on achieving...

Are you passionate about selling insurance products? Vukheta Risk Services is on the lookout for exceptional Sales Agents to join our call center team. As a Customer Acquisition Specialist, you will play a crucial role in driving sales success through outbound calls and excellent customer service.About Us:We are an insurance intermediary with over 30 years...

About the RoleThe Contact Center Performance Expert will be responsible for leading the daily operations of the call center, focusing on implementing strategic initiatives to enhance performance and call quality. This includes setting, monitoring, and achieving key performance targets, ensuring optimal staffing levels and shift patterns, and maintaining...

About the Company: Waltech is a leading company in the industry, offering a unique opportunity for individuals to grow their careers and contribute to our success.We are looking for a Sales Operator who is passionate about sales and has a proven track record of driving results.Responsibilities:Sales generation and revenue growth through effective customer...

The Assessment and Compliance Manager at CallForce is responsible for evaluating the performance of our call centre. This individual will assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.Key responsibilities include:Designing call monitoring formats and quality...

About iSON Xperiences:We are a company dedicated to delivering exceptional customer experiences. As a Quality Assurance Officer, you will play a crucial role in ensuring that our call centre agents provide top-notch service to our customers.Main Responsibilities:Evaluate recorded customer interactions against the dimensions of customer experience, business...

ResponsibilitiesThe successful Call Center Quality Analyst will be responsible for assessing the quality of our call center's interactions with customers, identifying areas for improvement, and developing strategies to enhance customer satisfaction.You will work closely with site management to develop, implement, and maintain call center quality processes...

About Waltech: As a leading company in the industry, we offer a unique opportunity for individuals to grow their careers and contribute to our success.We are looking for a Sales Operator who is passionate about sales and has a proven track record of driving results.Key Responsibilities:Sales generation and revenue growth through effective customer...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issues while meeting Call Centre targets.Responsibilities:Setting goals: Establishing goals for call center employees.Resolving issues: Resolving customer issues and other call center problems.Managing performance: Managing the team's...

Key ResponsibilitiesThe Performance Assessment Expert will be responsible for assessing the quality of our call center's performance, identifying areas for improvement, and developing strategies to enhance customer satisfaction.You will work closely with site management to develop, implement, and maintain call center quality processes and procedures, as well...

Vukheta Risk Services is an insurance intermediary with over 30 years combined experience in short-term, long-term insurance and specialized products like Professional indemnity, Agri, aviation, construction guarantee, buy and sell agreement and marine. Vukheta means with care or precision and that what we do. We don't sell we build and maintain...

BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents' engagements, and...

BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents' engagements, and...

BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents' engagements, and...

We're a world-leading smart mobility tech company with over 1 million subscribers across 23 countries.About the RoleAssessing call quality and behavior for Call Centre Agents in the Debt Collection department by listening to live and recorded calls.Conduct necessary coaching with the aim to improve agents' performance, compliance, and legislative...

Role Overview:Penny The Recruiter is seeking a highly skilled Software Quality Analyst to join our team.About the Role:We are looking for an experienced professional with expertise in software quality assurance, test-driven development, and automation testing.Key Responsibilities:Develop and maintain automated test scripts using various testing frameworks...

Job Title: IT Quality Control AnalystTelesure Investment Holdings is seeking an experienced IT Quality Control Analyst to join our team. The ideal candidate will be responsible for ensuring the quality of our products and services by designing, developing and maintaining automation scripting.Main Responsibilities:Design and develop automation scripts to...

Job Title: Call Centre Quality Assurance SpecialistAbout the RoleThis is an exciting opportunity to join our dynamic team as a Call Centre Quality Assurance Specialist. You will play a vital role in ensuring that agents meet quality standards, monitoring and evaluating performance, and delivering exceptional customer experiences.Main ResponsibilitiesEvaluate...