Master Operations Supervisor

21 hours ago


Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

About The Legends Agency

">

The Legends Agency is a leading provider of innovative solutions in the logistics and operations sector.

">

Job Summary

">

We are seeking a highly skilled Master Operations Supervisor to join our team in Durban. As a Senior Control Room Operator, you will be responsible for managing control room operations in a 24/7 environment, overseeing real-time vehicle and responder dispatch, ensuring effective client communication, and maintaining operational efficiency.

">

Key Responsibilities

">
  • Customer Interaction:">
    • Handle incoming calls and manage customer inquiries professionally.">
    • Open and manage WhatsApp groups for incident coordination.">
    • Address and resolve customer queries and complaints promptly, providing updates on outcomes.">
    ">
  • Dispatch and Monitoring:">
    • Dispatch responders effectively and monitor vehicle movements in real time.">
    • Ensure Journey Management Plans (JMPs) are prepared and followed.">
    ">
  • Documentation and Reporting:">
    • Accurately capture vehicle movements, fuel usage, and resource utilization data.">
    • Compile detailed reports, ensuring all documents are completed and submitted within deadlines.">
    ">
  • Control Room Operations:">
    • Conduct system checks to ensure communication tools (telephones, radios, tracking systems) are operational.">
    • Maintain a clean and organized workstation, adhering to sanitation protocols.">
    ">
  • Team Leadership:">
    • Provide on-the-job training for new staff, encouraging professional development.">
    • Ensure a seamless shift handover with all necessary information communicated clearly.">
    ">
">

Qualifications and Experience

">
  • High school diploma or equivalent; additional qualifications in logistics or operations are advantageous.">
  • Proven experience in a similar control room environment, with logistics experience preferred.">
  • Proficiency in Microsoft Office (Excel, Word, and SharePoint).">
  • Excellent verbal and written communication skills.">
">

Working Conditions

">
  • Shifts: 12-hour shifts on a rotation schedule, covering both day and night shifts.">
  • Environment: Office-based in Durban.">


  • Durban, KwaZulu-Natal, South Africa Quality Select Recruitment Full time

    Job Title: Logistics Operations SupervisorAbout the Role:We are seeking a skilled Logistics Operations Supervisor to join our team at Quality Select Recruitment. As a key member of our operations department, you will be responsible for overseeing the day-to-day activities of our warehouse, ensuring that all tasks are completed efficiently and...


  • Durban, KwaZulu-Natal, South Africa Dante Personnel Full time

    About Dante PersonnelDante Personnel is a leading recruitment agency specializing in skilled trades and technical positions. We understand the importance of finding the right candidate for our clients' needs.Job Title: Cranes Operations SupervisorWe are seeking an experienced Cranes Operations Supervisor to join our team. As a key member of our operations...


  • Durban, KwaZulu-Natal, South Africa Dynexity Full time

    We are seeking an Agricultural Operations Supervisor to join our team at Dynexity's Dundee depot. This is a great opportunity for someone with a tertiary qualification and previous experience in the FMCG industry.">Job OverviewAt Dynexity, we pride ourselves on providing high-quality services to our clients. As an Agricultural Operations Supervisor, you will...

  • Operations Supervisor

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Are you a motivated and results-driven individual looking for a challenging opportunity? Tower Group is seeking an Operations Supervisor to join our team and take charge of our daily production activities.In this role, you will be responsible for supervising production staff, ensuring adherence to safety protocols, and maintaining high-quality standards....


  • Durban, KwaZulu-Natal, South Africa Buffalo International Logistics Full time

    Job SummaryThe Vehicle Yard Supervisor is responsible for overseeing the daily operations of a vehicle storage yard, ensuring the safe, efficient, and organized management of vehicles. This role involves supervising a team of yard personnel, maintaining inventory accuracy, managing vehicle movements, and ensuring compliance with safety regulations.


  • Durban, KwaZulu-Natal, South Africa Plennegy Ltd Full time

    Welcome to Plennegy Ltd, where we are seeking a highly skilled Lead Restaurant Operations Supervisor to join our team. This is an exciting opportunity to take on a leadership role and drive operational excellence in one of our esteemed restaurants.As a Lead Restaurant Operations Supervisor, you will be responsible for overseeing the daily operations of the...


  • Durban, KwaZulu-Natal, South Africa Complement Recruitment Full time

    Job OverviewWe are seeking a skilled Mechanical Operations Supervisor to join our team at Complement Recruitment. This is a permanent position based in eThekwini, Durban.Key ResponsibilitiesEnsure effective energy efficient operations of utilities for the line and plant, maintaining equipment performance within benchmark limits.Implement planned, predictive,...


  • Durban, KwaZulu-Natal, South Africa Buffalo International Logistics Full time

    **Job Overview**Buffalo International Logistics is seeking an experienced Vehicle Yard Operations Supervisor to oversee the daily operations of our vehicle storage yard.**About the Role**This is a supervisory position that requires strong leadership skills, excellent communication, and problem-solving abilities.**Responsibilities**The successful candidate...


  • Durban, KwaZulu-Natal, South Africa Dynexity Full time

    **Job Description:** Regional Logistics SupervisorDynexity's Agricultural sector client seeks a highly organized and experienced Regional Logistics Supervisor to manage logistics operations across multiple locations. The successful candidate will have tertiary qualifications and a strong background in the FMCG industry.Key Responsibilities:Coordinate...


  • Durban, KwaZulu-Natal, South Africa Stratogo Full time

    Job Summary: Shipping and Receiving SupervisorStratogo is seeking a qualified Shipping and Receiving Supervisor to oversee the shipping and receiving operations. As a Shipping and Receiving Supervisor, you will be responsible for ensuring that all shipping and receiving documents are completed accurately and filed appropriately, as well as verifying and...


  • Durban, KwaZulu-Natal, South Africa Tower Group Full time

    Tower Group is an expert in the Earthmoving Equipment industry, and we are looking for a seasoned Excavation Site Supervisor to join our team in Durban.Main Job RequirementsEarthmoving technical qualification or equivalent experienceProven supervisory experience with earthmoving equipmentAt least 3 years of experience working with earthmoving...

  • Production Supervisor

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa The HR Company Full time

    Job Description: Production Supervisor - Packaging Division We are seeking an experienced Production Supervisor to join our Packaging Division. As a key member of our team, you will be responsible for supervising packaging staff and plant operations, ensuring adherence to the packaging plan, productivity, and quality requirements. Main...


  • Durban, KwaZulu-Natal, South Africa Dynexity Full time

    Job Title: Durban Depot SupervisorWe are seeking an experienced professional to join our team as a Supervisor at our Durban depot. As a key member of the Dynexity team, you will be responsible for overseeing the day-to-day operations of the depot.The ideal candidate will have tertiary qualifications and previous experience in the FMCG industry. You will be...


  • Durban, KwaZulu-Natal, South Africa Complement Recruitment Full time

    Job OverviewWe are seeking a highly skilled and experienced Manufacturing Supervisor to lead our Castline Extrusion team in Durban. The successful candidate will be responsible for overseeing the operation of the extrusion line, ensuring compliance with safety standards, quality control, and production targets.This is a permanent position with a competitive...


  • Durban, KwaZulu-Natal, South Africa C- Force Full time

    Job OverviewC-Force is seeking an experienced Automotive Depot Supervisor to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services.In this role, you will be responsible for supervising and optimizing washbay activities, implementing comprehensive security measures, achieving high...


  • Durban, KwaZulu-Natal, South Africa RTT Full time

    About the RoleAs an Operational Team Leader at RTT, you will be responsible for overseeing the performance compliance of contracted drivers in assigned stores/clusters. This includes managing performance objectives, conducting daily/weekly compliance checks, and maintaining face-to-face interaction with independent contractors.ResponsibilitiesTo ensure that...


  • Durban, KwaZulu-Natal, South Africa TalentCru Full time

    TalentCru is hiring a Die Production Supervisor Specialist to join our team of experts in die production and maintenance. As a key member of our production team, you will be responsible for overseeing the installation, repair, and maintenance of dies and other production equipment.Responsibilities:Supervise a team of technicians to ensure accurate and...

  • IT Operations Manager

    1 month ago


    Durban, KwaZulu-Natal, South Africa Tower Group Full time

    About Tower GroupTower Group is a dynamic organization seeking an experienced IT Supervisor to join our team.


  • Durban, KwaZulu-Natal, South Africa HR Genie Full time

    HR Operations Director Job DescriptionWe are seeking an experienced HR Operations Director to join our team at HR Genie.About the Role:Oversee the day-to-day operations of the HR functionManage HR administrative tasks, including recruitment, payroll, and benefits administrationDevelop and implement HR processes and procedures to improve efficiency and...


  • Durban, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time

    About Fouche & Co Recruitment:We are a leading corporate fashion brand seeking an experienced Garment Production Supervisor to join our team in Cape Town.Job SummaryThe successful candidate will oversee the day-to-day operations of our cutting room, ensuring efficiency, quality, and seamless production processes. This is a full-time position that requires...