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Store Operations Manager

2 weeks ago

Sandton, South Africa Ad Hoc - 5357673 Full time
Job Overview

We are seeking a highly motivated and experienced Store Operations Manager to oversee the day-to-day operations of our fuel station. The ideal candidate will have excellent leadership skills, be proactive, and have a strong ability to manage staff and improve customer experience.

Key Responsibilities
  • Staff Management:
    • Lead and motivate a large team in a demanding environment.
    • Provide operational support and guidance to staff.
    • Conduct regular meetings with the teams to discuss issues, concerns, updates etc.
    • Monitor ongoing training and compliance with company standards.
    • Staff rostering.
  • Operations Management:
    • Manage day-to-day operations of the fuel station.
    • Manage fuel stock levels and facilitate ordering and receiving of fuel.
    • Maintain and improve forecourt processes.
    • Assist in developing and/or updating standard operating procedures for all business operational activities.
    • Maintain accurate and clear documentation for operational procedures and activities.
    • Work in compliance with company policies and procedures, ensuring adherence to respective monitoring bodies and legislative requirements. Develop and implement policies/procedures as and when required.
    • Ensure team follows standard operating procedures for all operational functions.
    • Ensure facilities are monitored and improved on a regular basis, meet legislative requirements in terms of health and safety guidelines and that staff are accommodated in a safe and productive environment.
    • Ensure company promotional materials are received timeously and displayed during promotion periods and that the site and its systems are updated with all relevant promotional requirements.
    • Ensure readiness for price increases or decreases and proper planning undertaken to achieve optimum results from such increases in respect of fuel stock holding or replenishment.
    • Managing effective staff planning and rostering taking into account price increases, pay days, expected busy periods.
    • Implementing and enforcing HSEQ standards.
  • Forensic Management:
    • Conduct regular audits and investigations (where required) to deter and eliminate fraud/theft.
    • Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary disciplinary action, as required.
  • Facility Management:
    • Daily, weekly and monthly checklist management in respect of facility maintenance and preventative maintenance in compliance with standard operating procedures.
    • Record keeping of warranties and guarantees in respect of equipment and ensuring equipment is in optimal running condition.
  • Targets:
    • Conduct targets reviews and report cost plans to senior management.
    • Manage and direct teams to achieve business targets.
    • Implement strategic plans for increasing Turnover in the Quickshop by utilizing data from system reports.
    • Development, implementation, and review of outcomes of operations assigned projects as and when required.
    • Development of policy and procedure in order to ensure controls, compliance, and formality of the operations environment, reducing risk and improving performance.