Wellness Spa Manager
3 weeks ago
About Us
Career Custodians is a leading recruitment agency specializing in placing top talent in the hospitality and tourism industry. We are committed to delivering exceptional results and building long-lasting relationships with our clients and candidates.
About the Role
We are seeking a highly skilled and experienced Spa Manager to join our client's team at Langaro Spa. As a Spa Manager, you will be responsible for overseeing the daily operations of the spa, ensuring exceptional customer service, and maintaining a high level of quality and standards.
Key Responsibilities
- Manage and lead a team of spa professionals to deliver exceptional customer service and maintain high standards of quality.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Monitor and control spa operations, including staff scheduling, inventory management, and budgeting.
- Collaborate with the management team to develop and implement business growth strategies.
- Ensure compliance with health and safety regulations and maintain a clean and safe working environment.
- Develop and implement training programs to enhance staff skills and knowledge.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements
- Grade 12 or equivalent.
- Somatology (CIDESCO, SAAHSP, and/or ITEC advantageous).
- Spa Management Diploma.
- Business Management/ Administration Diploma advantageous.
- Minimum 7 years in the Spa/beauty industry.
- Minimum 3 years' managerial experience.
- Computer literate - Microsoft Office proficiency, especially Excel.
- Opera Cloud and ESP systems knowledge – advantageous.
Competencies
- Leadership
- Customer Service
- Communication
- Organizational Skills
- Team Management
- Problem Solving
- Financial Acumen
- Sales and Marketing
- Attention to Detail
- Technical Competence
- Time Management
- Adaptability
- Stress Management
- Networking
- Legal and Regulatory knowledge
- Conflict Resolution
- Health and Safety
- Creativity
What We Offer
Career Custodians offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced Spa Manager looking for a new challenge, please submit your application.
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