Escalation Resolution Lead

Job OverviewWe are seeking a seasoned professional to manage and resolve escalated client complaints and issues. The ideal candidate will excel in de-escalating challenging situations while adhering to company policies.Key Responsibilities:Manage and resolve escalated client complaints and issues, ensuring a high level of customer satisfaction.Act as the...

Role OverviewThe Conflict Resolution and Escalations Manager will be responsible for managing and resolving escalated client complaints and issues. This role requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company policies.You will work closely with other departments to identify root causes of...

About the RoleThe Lead Generation Group is seeking an experienced Escalation Specialist Lead to join our team. In this critical role, you will be responsible for managing and resolving escalated client complaints and issues.You will develop and implement strategies to reduce the frequency of escalations and enhance overall client experience. This includes...

Complaint Resolution ExpertWe are searching for a seasoned Disputes Resolution Professional to join our team at Lead Generation Group.The successful candidate will possess extensive experience in managing and resolving escalated client complaints and issues, primarily related to clients based in the UK and USA.Main Duties:Resolving complex customer...

Lead Complaint HandlerWe are looking for an experienced Senior Customer Advocate to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.Main Responsibilities:Strategic Escalation Reduction: Develop strategies to minimize the frequency of escalations and improve...

Job DescriptionWe are seeking a highly skilled Customer Experience Resolution Manager to join our team at the Lead Generation Group.This role involves managing and resolving escalated client complaints and issues, ensuring a high level of customer satisfaction. You will develop and implement strategies to reduce the frequency of escalations and enhance...

Job SummaryWe are seeking a Senior Client Resolution Specialist to join our team at the Lead Generation Group. In this role, you will manage and resolve escalated client complaints and issues, ensuring a high level of customer satisfaction.You will develop and implement strategies to reduce the frequency of escalations and enhance overall client experience....

Escalations Specialist LeadThe Lead Generation Group is seeking a highly skilled Senior Customer Advocate to manage and resolve escalated client complaints and issues. As part of our team, you will develop and implement strategies to reduce the frequency of escalations and enhance overall client experience.Key Responsibilities:Efficient Escalation Handling:...

Escalations Management SpecialistLead Generation Group is seeking a highly skilled Customer Service Lead Manager to join our team.The ideal candidate will have a strong background in managing and resolving escalated client complaints and issues, primarily related to clients based in the UK and USA.Main Responsibilities:Leading the customer service team to...

Customer Service Lead ManagerWe are seeking a seasoned Dispute Resolution Expert to join our team at Lead Generation Group.As a key member of our team, you will be responsible for handling and resolving client complaints and issues, primarily related to clients based in the UK and USA.Key Responsibilities:Managing and resolving escalated client complaints...

Senior Customer Advocate RoleWe are looking for an experienced Senior Customer Advocate to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.Key responsibilities include:Developing and implementing strategies to reduce the frequency of escalations and enhance...

Senior Customer Advocacy RoleWe are seeking a highly skilled Senior Customer Advocate to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues, as well as developing and implementing strategies to reduce the frequency of escalations and enhance overall client...

Lead Generation Expert Leader Job OverviewWe are a rapidly scaling company that provides regulated fund services and technology, with a vision to become the trusted hub of private markets.As a Lead Generation Expert Leader, you will be responsible for developing and implementing strategies to reduce escalation rates and enhance overall client...

Escalations Specialist Lead - Lead Generation GroupThe Lead Generation Group is committed to delivering exceptional customer experiences. To achieve this, we need an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role requires strong de-escalation techniques and conflict resolution skills, as well as...

Customer Experience Improvement LeadWe are seeking an experienced Customer Experience Improvement Lead to join our team at the Lead Generation Group. In this role, you will be responsible for developing and implementing strategies to improve customer experience and reduce the frequency of escalations.Key responsibilities include:Working closely with other...

Service Delivery HeadLead Generation Group is looking for a skilled Customer Service Lead Manager to join our team.The ideal candidate will have expertise in de-escalation techniques and conflict resolution, as well as strong understanding of company policies and procedures.Main Responsibilities:Leading the customer service team to resolve client complaints...

Role SummaryWe are looking for a skilled individual to join our team as a Client Issues Manager. This role involves managing and resolving escalated client complaints and issues, ensuring a high level of customer satisfaction.Responsibilities:Manage and resolve escalated client complaints and issues.Act as the primary point of contact for escalations from...

Job Title: Customer Service DirectorWe are seeking a seasoned Customer Service Director to lead our Service Delivery Team in providing exceptional customer experiences and resolving complex issues.Main Responsibilities:Providing expert guidance and coaching to team members on complaint handling and resolution.Developing and implementing process improvements...

QualificationsWe are seeking a Full Stack Technical Lead to join our team at NTT Data. As a Technical Lead, you will be responsible for overseeing the escalation of calls to either external consultants or relevant internal resources to ensure resolutions within the SLA. You will also be responsible for adhering to the IT Departments SLAs (e.g. for resolving...

Job SummaryWe are seeking a dedicated professional to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service...