Senior Group Travel Coordinator
5 days ago
Job Description:
">In this role, you will be responsible for generating and growing sales while maintaining required GP% and high-level customer service.
Detailed Responsibilities:
">- ">
- Quote accurately and timeously, keeping in mind our strategic goals.">
- Strategic planning for group programs constantly adding value.">
- Working on all group requests, including MICE, multigenerational family groups, buy-in groups, and high net worth requests.">
- Confirmed bookings in accordance with company procedures.">
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.">
- Continuous communication and excellent service delivery at all times.">
- Build relationships with agents based on trust and support, knowing their business trends and guests' needs.">
- Keep agents' booking information updated in the ARM.">
- Keep updated with all Wilderness and 3rd party product.">
- Keep apprised of company policies, procedures, and system updates.">
Candidate Requirements:
">We are looking for an experienced Senior level candidate with 8-10 years' experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Preferred Qualifications:
">A Tertiary certificate in Travel & Tourism / hospitality and experience in handling customer relationships and developing & promoting product and services in the inbound travel industry would be advantageous.
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