Senior Group Travel Coordinator

5 days ago


Pretoria, Gauteng, South Africa Mc Technology Staffing Full time

Job Description:

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In this role, you will be responsible for generating and growing sales while maintaining required GP% and high-level customer service.

Detailed Responsibilities:

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  1. ">
  2. Quote accurately and timeously, keeping in mind our strategic goals.">
  3. Strategic planning for group programs constantly adding value.">
  4. Working on all group requests, including MICE, multigenerational family groups, buy-in groups, and high net worth requests.">
  5. Confirmed bookings in accordance with company procedures.">
  6. Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.">
  7. Continuous communication and excellent service delivery at all times.">
  8. Build relationships with agents based on trust and support, knowing their business trends and guests' needs.">
  9. Keep agents' booking information updated in the ARM.">
  10. Keep updated with all Wilderness and 3rd party product.">
  11. Keep apprised of company policies, procedures, and system updates.">
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Candidate Requirements:

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We are looking for an experienced Senior level candidate with 8-10 years' experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.

Preferred Qualifications:

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A Tertiary certificate in Travel & Tourism / hospitality and experience in handling customer relationships and developing & promoting product and services in the inbound travel industry would be advantageous.



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