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Technical Assistance Provider

2 months ago

Paarl, Western Cape, South Africa United Exports Full time
Job Summary

United Exports is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to our employees, managing our systems and networks, and ensuring the stability and security of our IT infrastructure.

Key Responsibilities
  • Technical Support: Provide first-level support for software, hardware, and network issues, including troubleshooting and guiding users with step-by-step solutions.
  • System Management: Assist in managing user accounts, ensuring devices are updated with the latest software and security patches, and monitoring data backups and data integrity.
  • Network Operations: Troubleshoot network issues, including LAN/WAN, Wi-Fi, and VPN, and continuously monitor IT systems to address performance issues.
  • Security and Compliance: Enforce security protocols and assist in incident response efforts to ensure the security and integrity of our IT systems.
Requirements
  • Qualification/Experience: A suitable tertiary qualification, such as a degree in Computer Science or a related field, and 1-2 years of experience in IT Support or a similar role.
  • Technical Skills: Strong problem-solving abilities, excellent communication skills, and a focus on delivering excellent customer support.
  • Soft Skills: Ability to work effectively in a team, adapt to new technology and processes, and prioritize tasks efficiently in a dynamic environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.