Duty Manager
3 weeks ago
Duty Manager Role Summary:
We are seeking a highly skilled Duty Manager to join our team at Leeu Collection South Africa (Pty) Ltd. The successful candidate will be responsible for ensuring seamless guest experiences and driving operational excellence.
Main Responsibilities:
- Guest Experience Planning: Develop and implement effective guest journey plans to enhance overall satisfaction.
- Challenge Resolution: Proactively address and resolve guest challenges and complaints in a timely and professional manner.
- Feedback Management: Monitor and analyze guest feedback, driving improvements through social media and other channels.
- Team Management: Maintain a high-performing team by enforcing a zero-tolerance disciplinary code and ensuring adherence to company dress code.
- Collaboration: Work closely with Finance and Reservations teams to drive business growth and optimize operations.
- Training and Development: Provide training on Front Office Procedures and SOPs, as well as driving PIT check procedures and managing guest profiles.
- Financial Management: Oversee the monthly reconciliation of Front Office External Supplier Accounts and manage O-status, Management Accounts, and budgets.
- Resource Optimization: Minimize waste and control resources within the department, ensuring efficient use of Front Office floats.
- Health and Safety: Maintain and enforce Health and Safety standards throughout the Front Office.
Requirements:
- Experience: Minimum 3 years Duty Manager or Assistant Hotel Management experience, with previous 5* Hotel experience advantageous.
- Skills: Computer skills, including proficiency in Protel and MS Office, process excellence, and sustainable quality.
- Qualifications: Tertiary qualification in Hospitality or Hotel Management, valid Driver's license, and ability to work shifts, including night shifts.
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