Director of Customer Experience

2 weeks ago


Cape Town, Western Cape, South Africa Logimeter Full time
About the Role

We are seeking a seasoned professional to lead our customer success team at Logimeter. As Head of Customer Success, you will be responsible for driving customer satisfaction, retention, and revenue growth.

Key Responsibilities:
  • Customer Success Strategy:
  • Create and execute a comprehensive customer success strategy aligned with the company's objectives.
  • Develop key performance indicators (KPIs) to measure onboarding, adoption, and customer satisfaction.
  • Partner with stakeholders to create tailored success plans that drive product adoption and deliver measurable results.
  • Team Leadership and Development:
  • Lead and mentor the customer success team by setting clear goals and providing coaching and development opportunities.
  • Foster a customer-centric culture within the team.
  • Customer Onboarding:
  • Oversee the onboarding process to ensure a seamless transition from the new business team to the customer success team.
  • Monitor customer health scores and proactively engage customers to drive high levels of product usage and satisfaction.
  • Collaborate with the Product Team to keep Customer Success Managers informed and trained on new features.
  • Revenue Growth through Customer Expansion:
  • Identify up-selling and cross-selling opportunities to expand customer spend.
  • Work closely with the sales team to drive conversion of identified opportunities.


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Title: Customer Experience DirectorWe are seeking an experienced leader to drive exceptional customer service at Lead Generation Group.The ideal candidate will have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements.You will be responsible for optimizing support processes, implementing best...


  • Cape Town, Western Cape, South Africa The Building Company Full time

    The Building Company is seeking a Sales and Customer Experience Director to join our BUCO Bergvliet team. As Assistant Store Manager, you will be responsible for driving sales growth and delivering exceptional customer experiences.Key Performance Indicators:


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job OverviewAs a Customer Experience Director - Escalations, you will be responsible for managing complex client complaints and delivering exceptional customer experiences.Key responsibilities include developing strategies to improve client satisfaction, collaborating with other departments, maintaining accurate records, and presenting regular reports.Core...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Corporate Financial Director - Wes-Kaap - Veblen Director ProgrammeThe Veblen Director Programme requires a Corporate Financial Director to join its advisory board.This senior leadership position offers an excellent opportunity for experienced professionals to apply their skills and knowledge while contributing to a dynamic organization.Key responsibilities...


  • Cape Town, Western Cape, South Africa OLD MUTUAL LIMITED (OML) Full time

    Old Mutual Limited (OML) is a leading financial services company seeking a seasoned executive to lead our customer portfolio in the banking sector. As an Executive Director of Customer Experience, you will be responsible for developing and executing a comprehensive marketing strategy to raise awareness, increase adoption, and foster growth of our rewards and...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Senior Financial Director - Veblen Director ProgrammeThe Veblen Director Programme seeks a Senior Financial Director to join its advisory board. In this role, you will be responsible for providing expert guidance on financial planning, budgeting, and cash flow management, as well as elevating financial reporting processes through regulatory compliance and...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Corporate Financial DirectorThe Veblen Director Programme requires a Corporate Financial Director to join its advisory board.This senior leadership position offers an excellent opportunity for experienced professionals to apply their skills and knowledge while contributing to a dynamic organization.Key responsibilities include:Developing and implementing...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Director of Financial PlanningWe are seeking a director of financial planning to join our Veblen Director Programme as a key member of our advisory board.The role involves developing and implementing financial plans to drive business growth, providing expert advice on cost optimization and investment opportunities, and ensuring accurate financial...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Financial Director OpportunityThe Veblen Director Programme invites applications from qualified Corporate Financial Directors to join its advisory board.This senior leadership position presents an exciting chance for experienced professionals to share their expertise and contribute to a dynamic organization.Responsibilities:Developing and implementing...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Director of Finance Operations - Wes-Kaap - Veblen Director Programme2 days agoDescriptionThe Veblen Director Programme seeks an experienced finance professional to fill a critical role in providing strategic guidance on financial planning, forecasting, and compliance.About the Job:The successful candidate will be responsible for developing and maintaining...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Part-Time Finance Director PositionThe Veblen Director Programme is seeking a part-time Finance Director to join its advisory board.About the RoleThis position offers the opportunity to apply your financial expertise while contributing to a dynamic organization.You will provide strategic guidance on financial planning, budgeting, and cash flow management.Key...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Director of Financial Strategy - Veblen Director ProgrammeWe are looking for an experienced finance professional to join our team and provide expert advice on financial planning, forecasting, and compliance.Job Description:Provide strategic guidance on financial matters.Ensure regulatory compliance and optimize financial reporting.Develop cost-saving...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Financial Leadership Opportunity - Veblen Director ProgrammeThe Veblen Director Programme is seeking an experienced finance professional to join our team as a financial leader.About the Job:In this role, you will be responsible for providing strategic guidance on financial planning, forecasting, and compliance.Main Responsibilities:Develop and maintain...


  • Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full time

    At Teletech Holdings, Inc., we're dedicated to delivering exceptional customer experiences.Elevated by our unique blend of human connection and cutting-edge technology, you'll be part of a team that creates memorable interactions with clients.In this role as an Operations Director, you'll work closely with clients to discuss goals and needs, ensuring your...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    The Customer Experience Lead at TeleTech Holdings, Inc. plays a critical role in creating and delivering amazing customer experiences. As an Operations/Service Delivery Director in our Cape Town site, you will be part of a team that helps build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.You will...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Director of Financial Planning - Wes-Kaap - Veblen Director Programme4 days agoDescriptionJoin Our Team of Finance ExpertsWe are seeking a seasoned finance professional to collaborate with our team of experts in shaping the company's financial strategy.About the Position:Contribute to the development of financial plans, forecasts, and models.Collaborate with...


  • Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full time

    Company OverviewDigital Customer Care Company BV is a rapidly growing digital-first contact center company. Since its creation in 2014, the company has expanded from a small business to a global player, serving clients in over 10 countries.Job SummaryWe are seeking an experienced Remote Customer Experience Specialist to join our team. In this role, you will...


  • Cape Town, Western Cape, South Africa Veblen Director Programme Full time

    Job Description:The Veblen Director Programme is seeking an experienced finance professional to join our team as a Director of Financial Planning. This role will provide strategic guidance on financial planning, forecasting, and compliance.About the Role:Develop Financial Models: Develop and maintain comprehensive financial models to support informed...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Key ResponsibilitiesThe Customer Experience Director will be responsible for driving business outcomes through collaborative leadership and innovative thinking.You will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing and implementing strategies to reduce escalation rates...


  • Cape Town, Western Cape, South Africa Digital Customer Care Company BV Full time

    Required Skills and QualificationsTo be successful in this role, you must possess:A strong background in customer service or a related field.Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.A high level of product knowledge and understanding of company policies and procedures.The...