Client Support Specialist

7 days ago


Randburg, Gauteng, South Africa Telesure Investment Holdings (TIH) Full time
Job Overview

Telcosure Investment Holdings (TIH) is looking for a highly skilled Client Support Specialist to join our team.

Key Responsibilities
  1. Customer Engagement: Engage with customers to understand their needs and provide solutions.
  2. Product Knowledge: Possess in-depth knowledge of our products and services to identify and sell relevant offerings.
  3. Communication Skills: Develop effective communication skills to respond to routine requests and create customised responses.
  4. Compliance: Ensure compliance with organisational policies and procedures, adhering to mandatory procedures and ensuring work quality standards.
  5. Administrative Tasks: Perform administrative tasks, such as updating policy information and providing best practice support to customers.
  6. Capability Development: Develop capabilities through assessment and development planning activities, formal and informal training, and coaching.
  7. Scheduling and Compliance: Work according to an assigned schedule and follow mandatory procedures to ensure work quality standards and adherence to external regulatory codes and internal codes of conduct.
Requirements

To be successful in this role, you will need:

  • Relevant experience
  • A strong desire to learn and grow with our organisation


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