IT Systems Support Specialist

4 days ago


Randburg, Gauteng, South Africa Network Contracting Full time

**Job Overview**

We are seeking an experienced IT Systems Support Specialist to join our team at Network Contracting. The successful candidate will provide technical guidance and support for the bank's Host to Host channel's API offerings.

The primary objective of this role is to ensure uninterrupted delivery of IT services to business users and customers, maintaining system reliability, improving user satisfaction, and supporting organizational productivity.

Key Responsibilities:

  1. Provide expert technical support as a specialist resource and subject matter expert for the bank's Host to Host channel's API offerings.
  2. Collaborate with Corporate and Investment (C&I) banking clients to minimize business disruption and ensure business continuity.
  3. Support a 24x7 platform that operates Monday to Sunday, including some out-of-hours activities to facilitate anticipated and unplanned system changes.
  4. A working understanding of Foreign Exchange and SWIFT is beneficial in this role.
  5. Act as a liaison between various product and client engagement teams.
  6. End-to-end resolution of production queries raised by client engagement teams while ensuring constant liaison activities with relevant stakeholders until resolution.
  7. Troubleshoot existing integrations and provide technical support to C&I clients.
  8. Facilitate issue resolution with technology partners and play an advisory role for system enhancements to improve the client experience.
  9. Communicate product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
  10. Identify and suggest process and technology opportunities to enhance the API service.


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