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Road Accident Fund Investigator
7 days ago
Job Summary
The Road Accident Fund is seeking a dedicated RAF Claims Assessment Expert to provide high-quality investigative support services for claims lodged against the organization.
Key Accountabilities
- Conduct thorough investigations into claims lodged against the RAF, gathering evidence and interviewing witnesses.
- Ensure accurate documentation of investigations, including sketches and photographs.
- Validate supporting documents and verify claimant and injured party details.
- Identify potential fraud and corruption, escalating it to the Forensic Investigation Department.
- Testify in court cases where claimants are found guilty of fraud.
- Provide assistance in ensuring witness presence at court proceedings.
Administrative Duties
- Manage administrative tasks, including data entry and document processing.
- Validate supporting documents, including employment details and SARS documents.
- Verify claimant and injured party details through Natis and Cross Check systems.
- Quality check supporting documents from stakeholders to ensure validity.
- Validate loss of earnings.
- Provide progress reports as per internal service level agreements.
Document Control
- Maintain an effective filing system, ensuring smooth retrieval of documents.
- Categorize and store files correctly to ensure confidentiality.
- Administer records management and filing processes in line with the RAF filing plan.
- Ensure confidentially of all documents under control.
- Perform file retrieval in Archive Services.
Stakeholder Engagement
- Engage with various stakeholders, including claimants, witnesses, and employers.
- Handle associated complaints.
- Maintain relationships with internal and external stakeholders.
Requirements
- NQF 7 qualification or higher in a related field.
- Valid driver's license.
- Completed investigator training is advantageous.
- Certified fraud examiner status is advantageous.
Experience
- Relevant 3 years' experience in a similar environment.
- Merit and quantum investigation experience is beneficial.
Skills and Competencies
- Planning, organizing, and coordinating skills.
- Personal mastery and emotional wisdom.
- Decision-making and ethics skills.
- Client service orientation.
- Technical skills in MS Word, Excel, and PowerPoint.
Additional Requirements
- Excellent planning and organizational skills.
- Ability to access required information.
- Basic understanding of SCM processes.
- Basic financial acumen.
