Operations Manager KZN

3 weeks ago


Durban, KwaZulu-Natal, South Africa Telebest Full time

Key Responsibilities:

  • Competitive shopping and market analysis, including understanding of retail pricing ladders and cost implications.
  • Maintaining stock quality, escalating discrepancies to buyers and management, and controlling promotional model stock and targets.
  • Running and analyzing reports on a regular basis, including weekly foot count reports per store, and analyzing sales of items that were promoted to determine added value.
  • Communicating and coordinating with the Operations team and Buyers, and assisting the Buying Team in planning promotional activities.
  • Visiting stores regularly to build trust relationships with operators and Ops Team members, and controlling and giving direction to the Operations department.
  • Ensuring all processes and operational aspects are implemented and followed to achieve sales and operational targets performance by store, department, category, and item.
  • Monitoring and attending to effective and efficient space utilization for effective sales, including allocating and planning space in accordance to turnover contribution.
  • Staying aware of competitors' marketing and merchandising processes and practices, and checking daily with store responsible on reports that they need to pull and follow up on any issues.
  • Analyzing and reporting on monthly ranking reports by department and by store, including reasons and recommendations.
  • Department increase and decrease of sales (value and percentage), change in position ranking compared to previous month, and suggested reasons why there is a change in ranking.
  • Recommendations on how to increase sales on top ranking departments as well as recommendations and suggestions on how to improve the bottom ranking departments.
  • Seasonal sales affecting ranking of departments, promotional sales affecting ranking of departments, weekly/monthly analyzing and reporting on why the KVI is dropping in sales and recommend solutions.
  • Viewing KV listings to check stock availability and levels, running comparisons between different periods to monitor sales levels, and running comparisons between competitor stores to monitor sales levels and differences.
  • Daily sales promotions report actioned daily and proposing and actions recommendations to address any shortfalls.
  • Monitoring and reporting of supplier activities at store level in conjunction with the Buyers/Marketing.
  • Ensuring all store operations are carried out in an appropriate and cost-effective way, drafting/improving/adapting operational management systems, processes, policies, and best practices.
  • Recommending the purchase of materials where necessary, planning inventory, and overseeing store efficiency, and helping with reporting on and ensuring that Company operational processes remain legally compliant.

Requirements:

  • Matric.
  • Relevant Diploma or Degree would be an added advantage.
  • 3+ years' experience in a Operations Manager role in a Retail/FMCG environment.
  • Valid driver's license and own reliable vehicle.


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