Student Services Manager

7 days ago


East London, Eastern Cape, South Africa Global Banking School Full time
Job Summary

We are seeking a highly skilled and experienced Senior Student Success Tutor to join our team. The successful candidate will have a strong background in academic student support and will be responsible for leading a team of SSTs to deliver exceptional student services.

Key Responsibilities:
  • Lead a team of SSTs to deliver high-quality student services across one or more academic levels.
  • Develop and implement strategies to improve student engagement and satisfaction.
  • Collaborate with the Head to ensure the team is equipped with the necessary resources and support to achieve its goals.
  • Monitor and evaluate the effectiveness of the team's performance and make recommendations for improvement.
  • Communicate effectively with students, staff, and stakeholders to promote a positive and supportive learning environment.
Requirements:
  1. Educated to degree level or equivalent experience in a front-facing customer service role or academic student support role in academic institutions.
  2. A strongly developed sense of service delivery and customer/student focused approach.
  3. Strong leadership and management skills, with the ability to motivate and inspire a team.
  4. Excellent communication and interpersonal skills, with the ability to build strong relationships with students, staff, and stakeholders.
  5. Ability to work under pressure and meet deadlines, while maintaining a high level of accuracy and attention to detail.

This role requires a highly motivated and organized individual who is able to work effectively in a fast-paced environment.



  • East London, Eastern Cape, South Africa Global Banking School Full time

    Job DescriptionIn this role, you will play a pivotal part in maintaining high levels of student retention and satisfaction at Global Banking School. As a Student Success Tutor, your problem-solving skills and ability to take pre-emptive action will be key to your success.You will be responsible for advising and supporting a defined group of students, serving...


  • East London, Eastern Cape, South Africa Global Banking School Full time

    Job DescriptionWe are seeking a highly motivated and experienced Student Recruitment Officer to join our team.The successful candidate will be responsible for developing and implementing effective student recruitment strategies to meet enrolment targets.This is an exciting opportunity for someone who is passionate about higher education and has experience in...


  • East London, Eastern Cape, South Africa Global Banking School Full time

    Job DescriptionThe Senior Student Success Tutor CCCU is responsible for managing a team of SSTs to ensure top-notch delivery of student services across one or more academic levels. They are accountable for their team providing consistent, accurate, and timely responses to student needs and enquiries across a wide range of services provided by GBS.Key...


  • East London, Eastern Cape, South Africa Global Banking School Full time

    About the RoleWe are seeking an experienced and skilled Senior Student Success Tutor to lead our team of SSTs. The successful candidate will have a proven track record of delivering high-quality student services and will be responsible for ensuring the effective management of the team.Key Responsibilities:Lead a team of SSTs to deliver exceptional student...


  • East London, Eastern Cape, South Africa Global Banking School Full time

    About the RoleWe are seeking an experienced and skilled Academic Support Coordinator to join our team. The successful candidate will have a proven track record of delivering high-quality student services and will be responsible for ensuring the effective coordination of the team's activities.Key Responsibilities:Coordinate the activities of the SSTs to...


  • East London, Eastern Cape, South Africa Global Banking School Full time

    Key ResponsibilitiesMaintain comprehensive knowledge of support services available at GBS and partner organizations.Guide students in accessing these services and those of our partners.Triage student problems, offer immediate support, or refer as necessary.Understand mitigating circumstances, deferral procedures, and academic regulations to advise students...


  • East London, Eastern Cape, South Africa The Independent Schools Council Full time

    We are looking for a visionary leader to take our Higher Education provision to the next level. As the Director of Higher Education, you will be responsible for:Strategic VisionDeveloping and implementing a strategic plan for the Higher Education programme.Team ManagementLeading a team of experts who provide guidance and support to students applying to top...

  • Global Ambassador

    7 days ago


    East London, Eastern Cape, South Africa Global Banking School Full time

    Role OverviewWe are seeking a highly motivated and experienced Student Recruitment Officer to join our team.The successful candidate will be responsible for leading our student recruitment efforts, developing and implementing effective strategies to attract and engage with prospective students.This is an excellent opportunity for someone who is passionate...


  • East London, Eastern Cape, South Africa Global Banking School Full time

    About UsGlobal Banking School is a leading provider of higher education programmes, dedicated to delivering high-quality education that meets the needs of our students and the demands of the global job market.We are committed to excellence in all aspects of our operations, from academic programmes to student services and support.We are seeking a Student...


  • East London, Eastern Cape, South Africa Remedy Recruitment Group Full time

    Job DescriptionWe are seeking an experienced Core Subjects teacher to join our team in East London and surrounding areas. As a passionate educator, you will have the opportunity to make a real impact by helping students achieve their full potential.The role requires:A valid DBS check.Teaching core subjects.Working in East London and surrounding areas.This...


  • East London, Eastern Cape, South Africa Focus Kamoso (Pty) Ltd Full time

    ROLE OVERVIEWThe Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on...


  • East London, Eastern Cape, South Africa Flair TM Full time

    Responsibilities:Ensure service providers meet performance standards as outlined in SLAs and oversee contract compliance.Handle contract renewals, modifications, and amendments.Collaborate with internal teams (Facilities Management, Energy & Utilities) to optimize service delivery.Focus on continual service improvements and vendor performance...


  • East London, Eastern Cape, South Africa Level-Up Full time

    At Level-Up, we are seeking a highly skilled Service Delivery Manager to oversee the effective delivery of operational services across our facilities. As part of our team, you will be responsible for ensuring that service providers meet performance standards outlined in Service Level Agreements (SLAs), and that contracts are managed efficiently to drive...


  • East London, Eastern Cape, South Africa Architectural Services Full time

    Architectural Services is seeking a highly experienced Regional Client Liaison Officer to join our team.The successful candidate will be responsible for managing the day-to-day activities of the branch, including verifying and processing deposits, managing queries, and providing feedback to clients and support departments.A key aspect of this role is...


  • East London, Eastern Cape, South Africa Rochester Furniture LTD. Full time

    Job PurposeAt Rochester Furniture LTD., we are seeking a seasoned Service Operations Manager to spearhead the management, implementation, and monitoring of our service-focused Service Centre operation. The ideal candidate will be responsible for ensuring the efficient receipt, storage, and delivery of the right goods to the right customer at the right...


  • East London, Eastern Cape, South Africa TN United Kingdom Full time

    We are excited to announce an opportunity for a Care Services Manager to join our team in East London. As a key member of our multidisciplinary team, you will be responsible for leading a team of employees and ensuring they provide high-quality care services.About the Job:The successful candidate will oversee a team of employees, manage their performance,...


  • East London, Eastern Cape, South Africa Fidelity Services Group Full time

    Key ResponsibilitiesThe Client Liaison Officer plays a crucial role in ensuring client satisfaction by providing feedback on processes after viewing video footage. They must also investigate all variances encountered during processing and provide documentation and feedback to head office when requested. Additionally, this role involves recommending...


  • East London, Eastern Cape, South Africa University of Fort Hare Full time

    We are looking for a talented Building Services Manager to join our team at the University of Fort Hare. In this role, you will be responsible for leading and managing our building services team to ensure the efficient operation of our facilities.Main responsibilities:Overseeing the daily operation and maintenance of building systems and equipmentDeveloping...


  • East London, Eastern Cape, South Africa Architectural Services Full time

    Job OverviewThe Inventory Management Specialist will be responsible for receiving and processing pick slips, capturing equipment data on the database, and managing stock allocation. This role involves ensuring accurate and efficient receipt and filing of pick slips, updating the GRV register, and assisting with stock takes.Duties & ResponsibilitiesExecute...


  • East London, Eastern Cape, South Africa TN United Kingdom Full time

    About the Role:An outstanding Year 2 Teacher is required by a thriving primary school in Crofton Park. The ideal candidate will have a proven track record of delivering engaging lessons and creating a supportive learning environment.The School:TN United Kingdom is a reputable provider of educational services, committed to delivering high-quality teaching and...