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Student Services Manager

2 weeks ago

East London, Eastern Cape, South Africa Global Banking School Full time
Job Summary

We are seeking a highly skilled and experienced Senior Student Success Tutor to join our team. The successful candidate will have a strong background in academic student support and will be responsible for leading a team of SSTs to deliver exceptional student services.

Key Responsibilities:
  • Lead a team of SSTs to deliver high-quality student services across one or more academic levels.
  • Develop and implement strategies to improve student engagement and satisfaction.
  • Collaborate with the Head to ensure the team is equipped with the necessary resources and support to achieve its goals.
  • Monitor and evaluate the effectiveness of the team's performance and make recommendations for improvement.
  • Communicate effectively with students, staff, and stakeholders to promote a positive and supportive learning environment.
Requirements:
  1. Educated to degree level or equivalent experience in a front-facing customer service role or academic student support role in academic institutions.
  2. A strongly developed sense of service delivery and customer/student focused approach.
  3. Strong leadership and management skills, with the ability to motivate and inspire a team.
  4. Excellent communication and interpersonal skills, with the ability to build strong relationships with students, staff, and stakeholders.
  5. Ability to work under pressure and meet deadlines, while maintaining a high level of accuracy and attention to detail.

This role requires a highly motivated and organized individual who is able to work effectively in a fast-paced environment.