Senior Server Infrastructure Specialist

1 month ago


Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

Job Summary:
Alinta Tech Solutions is seeking an experienced Server Engineer to join our team. As a Server Engineer, you will be responsible for ensuring the stability, integrity, and efficient operation of our information systems. This role requires a strong understanding of server technologies, cloud platforms, and network systems.

Key Responsibilities:

  • Server Management:
    • Ensure server and network uptime and availability
    • Conduct routine maintenance and updates
    • Achieve server and network uptime of at least 99.95% per month
  • Performance Optimization and Scalability:
    • Ensure the infrastructure can scale to meet increasing demand
    • Implement load balancing, caching, and performance tuning techniques
    • Percentage improvement in system performance
  • Issue Response and Resolution:
    • Respond to critical server issues within the set timeframe
    • Perform effective troubleshooting and problem resolution
    • Mean time to resolution (MTTR) for infrastructure incidents, incident resolution success rate
  • System Updates:
    • Execute necessary server software and firmware updates
    • Complete 100% of server updates within one week of release
  • Security and Compliance:
    • Ensure compliance with relevant laws, regulations, and best practices for cybersecurity
    • Implement security controls, monitor for threats, and respond to security incidents
    • Compliance rate with regulatory requirements and best practices, mean time to remediate vulnerabilities, number of exceptions, average age of open vulnerabilities
  • Backup Management:
    • Perform routine backups and ensure a high success rate
    • Maintain a backup success rate of at least 98% each month
  • Disaster Recovery:
    • Test and document disaster recovery procedures
    • Successfully conduct and document disaster recovery tests bi-annually
  • Professional Development:
    • Pursue relevant certifications and expand technical capabilities
    • Obtain one relevant professional certification within the first year of employment
  • Vendor Management:
    • Monitor and manage third-party vendor SLAs
    • Vendor SLA compliance rate, number of successful contract renewals and amendments
  • Technology Implementation:
    • Implement significant server technology upgrades or improvements
    • Successfully implement at least one server technology upgrade or improvement per year
  • Team Collaboration:
    • Participate in cross-functional projects, enhance system integration, and collaboration
    • Participate in at least one major cross-functional project per year
  • Documentation:
    • Document all system changes, incidents, and maintenance activities
    • Document 100% of system changes, incidents, and maintenance activities within 24 hours of completion
  • Miscellaneous and General:
    • Complete any assigned work-related duties and responsibilities
    • Completion rate of assigned duties and responsibilities, overall satisfaction rate in the performance of miscellaneous duties

Working Conditions:

  • Office-based with travel to regional offices
    • Extended work hours may be required to meet deliverables
    • Standby duties may be required


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