Healthcare Services Representatives
2 weeks ago
About the Role
">- We are seeking a skilled and empathetic Healthcare Customer Advisor to join our team.
Key Responsibilities
- Handle incoming inquiries via phone, digital, or written communication, ensuring a positive customer experience.
- Assist customers with complex benefit questions, resolve issues, and educate healthcare members on our services.
Requirements
- National Senior Certificate (Matric Certificate)
- Clear credit record, non-negotiable
- Clear criminal record, non-negotiable
- Willingness to work night shifts, non-negotiable
- 1 year unbroken call center experience from UK or USA Market
- 1 year Healthcare Industry experience - advantage
- Familiarity with basic medical terminology and concepts used in US health insurance
- Certificate of English Fluency at B2 Level
Benefits
- Competitive salary: R 7900 basic
- Night shift allowance of R1000
- Medical Aid contribution R764
- Free transport to home - within 35km radius from CBD
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