Senior Data Team Lead

2 weeks ago

Bloemfontein, Orange Free State, South Africa IQVIA Full time
Job Overview

As a Senior Data Team Lead at IQVIA, you will be responsible for independently managing end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. You will provide comprehensive data management expertise to the Clinical Data Management (CDM) team to provide high-quality data management products that meet customer needs.

Key Responsibilities
  • Manage multiple large studies or programs of studies (possibly global) and provide leadership and senior support to Data Team Leads (DTLs) on multiple large global studies/programs of global studies.
  • Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
  • Lead direct negotiations with customers, e.g., timelines, financial, process, resources.
  • Maintain strong customer relationships and ensure open communications with customers and IQVIA management to independently manage and meet contractual obligations.
  • Service Management: Meet with Data Operations Coordinators (DOCs) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
  • Provide training and development on data management expertise to junior team members and establish strong communications with Data Operations teams, functional leads, project managers, and all other stakeholders.
  • Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects.
  • Serve as the escalation point for unresolved data issues and independently work with client data managers, vendors, internal team members for resolution.
  • Ensure appropriate resources are assigned to meet project deliverables and create and/or review and sign-off on all data management plan (DMP) documents.
  • Ensure service and quality meet agreed-upon specifications per the DMP and contract/SOW and implement proactive quality management plans across multiple projects/programs/customer accounts.
  • Continuously look for opportunities to improve service and develop and work with teams to implement plans to reorganize and drive change (possibly across a customer account).
  • Ensure timely follow-up and resolution of compliance issues and serve as Subject Matter Experts (SMEs) and provide leadership and expertise in specific CDM tasks or technologies.
  • Train and mentor junior DTL staff in DM expertise and may coordinate the work of more junior DTL staff.
  • Independently maintain internal tracking databases and systems and participate in pricing discussions across customer accounts.
  • Serve as Project Managers for single-service DM projects, including financial tracking, revenue recognition, and invoicing and independently support RFP processes (review RFP documents, pricing, attend bid defense).
  • Other: Independently bring process improvements and solutions to the CDM team/CDM department, lead focus teams or global/local best practice teams, communicate lessons learned and/or present in CDM workshops, manage the development and implementation of new technologies or tools, present at professional conferences and/or publish articles in professional journals, and provide review and expert opinions in developing, revising, and maintaining core operating procedures and work instructions.
Qualifications
  • Bachelor's Degree in Health, Clinical, Biological, or Mathematical Sciences, or a related field.
  • 7 years of direct Data Management experience, including 5 or more years as a CDM Project Lead. Equivalent combination of education, training, and experience.
  • Previous experience and proven competence in managing delivery of multiple global trials through full DM life-cycles (i.e., large trials of at least 1000 patients).
  • Demonstrated expert data management skills and advanced knowledge of the data management process (e.g., therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and/or new technology).
  • Previous experience and proven competence in handling complex customer negotiations and bid defense meetings independently.
  • Knowledge of Medical Terminology, Pharmacology, Anatomy, and/or Physiology.
  • Knowledge of operating procedures and work instructions and the ability to apply them in practice.
  • Knowledge of Good Clinical Practices and relevant regulatory guidelines.
  • Excellent communication, interpersonal, customer service, and teamwork skills.
  • Excellent organizational and problem-solving skills.
  • Excellent project management skills.
  • Ability to work independently.
  • Comprehensive understanding of clinical drug development processes.
  • Ability to establish and maintain effective working relationships with coworkers, managers, and customers.

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