Highly Qualified Service Technician
1 month ago
Main Purpose of Job
The primary objective of this role is to provide expert technical and diagnostic support within the service department of Morgan Group, offering guidance to colleagues on best practices for repairs and improvements as per customer requirements.
Key Qualifications, Experience and Skills Required
- Motor Mechanic Trade Certification
- A minimum of 3 years' experience as a technician in a dealership/workshop environment
- A valid driver's license
- A clear criminal record
Key Duties and Responsibilities
- To carry out repairs and diagnostic work in a timely and efficient manner as instructed.
- To provide advice and support to colleagues on technical matters, ensuring the highest level of service quality.
- To ensure that diagnostic equipment is used correctly for vehicle examinations, maintaining the highest standards of accuracy.
- To take proactive steps to ensure that servicing of vehicles remains within the targeted percentages of the manufacturers' time, optimizing efficiency and productivity.
- To ensure that standards are maintained with vehicle care and safety while performing functions, adhering to the highest safety protocols.
- To ensure that vehicles are returned to the customer after service in a neat and clean condition, meeting the highest standards of customer satisfaction.
- To ensure that diagnosis leads to the most cost-effective and accurate remedy to fault or customer complaint, minimizing downtime and maximizing customer satisfaction.
- To accurately complete job cards and additional information on the vehicle before handing the job card to the Service Advisor, ensuring seamless communication and coordination.
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