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Network Engineer
2 months ago
Job Title: Networking Managed Services Engineer
About the Role:
We are seeking a highly skilled Networking Managed Services Engineer to join our team at NTT DATA. As a key member of our team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Key Responsibilities:
- Monitor client infrastructure and solutions to identify potential issues and prevent downtime.
- Investigate and resolve technical incidents and problems in a timely and efficient manner.
- Provide telephonic or chat support to clients to ensure their needs are met.
- Execute approved maintenance activities, including patching and configuration changes.
- Follow established procedures for shift changes to ensure service continuity.
- Report and escalate incidents as necessary to ensure timely resolution.
- Proactively identify opportunities for work optimization and process improvement.
Requirements:
- Bachelor's degree or equivalent qualification in Information Technology/Computing.
- CCNA or equivalent certification.
- Experience with troubleshooting and providing support in network administration and monitoring services.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
Equal Opportunity Employer:
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
