Automotive Service Coordinator

2 weeks ago


Witbank, Mpumalanga, South Africa Bonafide Human Capital (Pty) Ltd Full time
Job Description

The role of a Service Advisor is to provide exceptional customer service and ensure that customers receive prompt and quality service. The ideal candidate will have a minimum of 5 years' experience in the automotive industry, preferably in a technical role or as a Service Advisor.

Key Responsibilities
  • Provide excellent customer service and ensure that customers feel valued.
  • Liaise with customers to understand their service needs and provide estimates for repairs and routine maintenance.
  • Interact with customers effectively, explaining service details in an understandable manner.
  • Schedule appointments, answer phones, and handle queries.
Required Skills and Qualifications

The successful candidate will possess the following skills and qualifications:

  • A minimum of 5 years' experience in the automotive industry.
  • Prior experience in a technical role or as a Service Advisor would be ideal.
  • Senior Certificate (Grade 12).
  • Valid, unendorsed driver's license.
  • Computer literate.
  • Knowledge of dealership policies and procedures.
  • Basic mathematical ability (numeracy).
  • Multilingual with languages generally spoken across the area and customer base.
Benefits

Bonafide Human Capital (Pty) Ltd offers a competitive salary and benefits package to the successful candidate.



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