Senior Operations Manager

3 days ago


Durban, KwaZulu-Natal, South Africa Pedros Chicken Full time

Company Overview

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Pedros Chicken is a fast-paced and dynamic company that values innovation and customer satisfaction. As an Operations Manager, you will be responsible for implementing the Operations Management Framework across the organisation.

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Job Description

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  • Implement Operational Excellence: Develop and implement operational processes to ensure seamless delivery of services to customers.\
  • Sales and Profitability: Achieve sales targets and drive profitability through effective management of resources.\
  • People Management: Lead and develop a high-performing team to achieve business objectives.\
  • Troubleshooting: Identify and resolve operational issues in allocated stores.\
  • Compliance and Quality Control: Ensure adherence to SOPs and maintain high-quality standards.\
  • Critical Thinking and Problem Solving: Analyze data to make informed decisions and drive business growth.\
  • Effective Communication: Communicate effectively with stakeholders, including franchise partners, customers, and team members.\
  • Motivation and Coaching: Coach and motivate team members to achieve their full potential.\
  • Store Performance Monitoring: Monitor store performance and provide actionable insights to improve operations.\
  • Process Improvement: Continuously identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.\
  • Culture and Values Alignment: Embed the company culture and values within the team and promote a positive work environment.
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Required Skills and Qualifications

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  • Marketing/Business Development: Strong marketing and business development skills to drive sales growth.\
  • Franchise/Corporate Store Experience: Proven experience in managing franchise or corporate stores.\
  • GAAP/Micros Experience: Knowledge of GAAP and Micros systems to manage financial and operational processes efficiently.\
  • MS Office (Advanced): Proficiency in MS Office applications to analyze data, create reports, and communicate effectively.
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Benefits

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We offer a competitive salary package, comprehensive training, and opportunities for professional growth and development.

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Others

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Pedros Chicken is an equal opportunities employer and welcomes applications from diverse candidates.



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