Senior Project Manager

17 hours ago


Durban, KwaZulu-Natal, South Africa Games Global Operations Limited Full time
Job Description

The Technical Projects Manager Level 2 is a key role within our organization, responsible for the end-to-end delivery of medium to large-sized projects with high complexity. This includes technical support and operationalize tasks such as deployment planning, training, and stakeholder engagement.

Main Responsibilities
  • Project Planning and Execution

Accountable for creating and implementing project plans, including scope, communication, risk, and issue management. Responsible for defining project benefits, measurements, and critical success factors. Defines roles and responsibilities for the project team and stakeholders in the charter.

Technical Support and Operations

Responsible for executing and communicating deployment plans, arranging training for production teams, and ensuring resourcing availability for go-live monitoring and troubleshooting. Handles environment reprovisions and takes full responsibility for environment maintenance and configuration.

Process Improvement and Coaching

Continuously evaluates processes and assists with the implementation, documentation, and communication of process improvement initiatives. Formally mentors and coaches other technical/project managers or project coordinators.

Strategic Planning and Roadmap Management

Responsible for working with business units to define and prioritize roadmaps. Assists business units with roadmap requirements and impact assesses and prioritizes roadmap changes in collaboration with business units.

Project Closure and Lessons Learned

Accountable for measuring the delivery of project objectives and benefits, including critical success factors as defined in the charter. Facilitates lessons learned sessions and collates all feedback, prioritizing improvements and ensuring action owners are informed and signed off.

Requirements
  • 4-5 years project management experience with 1 year technical experience or 4-5 years relevant experience in a software or IT environment and 1 year project management experience.
  • Strong technical background and working knowledge of software development.
  • Understanding of the software development life cycle (SDLC) and sound knowledge of software project management.
  • Exposure to multiple PM methodologies and customer service experience.


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