Fraud Team Manager

6 days ago


Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time
Job Title: Fraud Team Leader

Our client, a leading provider of innovative solutions in the African stablecoins space, is seeking a highly skilled Fraud Team Leader to join their team. As a key member of the organization, you will be responsible for overseeing the day-to-day work of the fraud team, developing and implementing strategies to prevent and mitigate fraud globally.

Key Responsibilities:
  • Develop and monitor strategies, tools, and processes to deliver superior fraud detection while balancing approval rates and P&L impacts.
  • Oversee investigations on all payment recalls or chargebacks, ensuring timely resolution within service level agreements.
  • Manage and resolve queued transactions, maintaining high levels of customer satisfaction.
  • Compile and implement security measures, fraud prevention strategies, and risk management reports for senior management.
  • Interact directly with banks, clients, and third-party stakeholders to inform risk-based decision making.
  • Maintain and improve fraud analysis models to enhance efficiency and effectiveness of company systems.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Identify system improvements to prevent fraudulent activities and ensure compliance with regulatory requirements.
Requirements:
  • At least 3 years of experience in risk or fraud management, preferably in the payments processing industry.
  • Proven track record of managing a fraud or risk team, with a strong understanding of risk management principles and practices.
  • Experience with Visa and Mastercard risk tools, as well as financial services, online payments, e-commerce, and mobile wallet experience.
  • CFE Certified Fraud Examiner (Essential) and intermediate to advanced SQL skills (an advantage).
  • Familiarity with blockchain analytics tools and enhanced knowledge of Financial Crime AML and STR/SAR directives.
  • Strong analytical and problem-solving skills, with the ability to work under pressure and maintain high levels of integrity.
Personal Attributes:
  • Efficiency-focused, with excellent communication and documentation skills.
  • Attention to detail, strong sense of responsibility, and high level of integrity.
  • Ability to take charge in critical situations, work on resolving problems, and build and manage a team.
  • Adaptable and flexible, with the ability to work across all levels of the organization and with external stakeholders.

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