Server Infrastructure Specialist
3 weeks ago
Company Overview
Our client is a leading provider of end-to-end services to Fortune 500 clients.
We are committed to being the employer of choice and strive to develop and maintain long-term relationships with our employees.
Salary and Benefits
The estimated annual salary for this position is $85,000-$110,000 based on industry standards and location.
We offer attractive benefits packages including comprehensive health insurance, retirement plans, and paid time off.
Job Description
As a Data Center Technician, you will be responsible for supporting company-specific servers as well as data center buildouts at customer data centers.
You will troubleshoot network issues, manage cables, and assist with switch setups and network connections.
You will also conduct controlled experiments to pinpoint root causes and perform failure analysis through testing hardware, system, or firmware.
Key Responsibilities
- Troubleshooting network issues across Layer-1, Layer-2, and Layer-3.
- Managing cables: making, cleaning, running, and labeling.
- Assisting with switch setups and confirming network connections.
- Updating port maps and tracing cables.
- Conducting controlled experiments to pinpoint root causes.
- Performing failure analysis through testing hardware, system, or firmware.
- Maintaining deployment equipment and software.
- Learning and training on new products.
- Assisting field technicians with real-time issue resolution.
- Monitoring server fleet health for trends and SLA compliance.
- Using Linux and Windows Command-Line for hardware troubleshooting.
- Leading pre-work meetings to align on requirements and expectations.
- Providing daily status updates.
- Developing and implementing customer initiatives.
- Supporting field activities by creating SOPs, knowledge articles, and guides.
- Training on new issues, processes, and tools.
- Ensuring detailed and accurate documentation and feedback to engineering teams.
- Managing pre and post-work project follow-ups.
Required Skills and Qualifications
- Minimum 3-5 years of experience as a data center technician with server hardware and networking skills in a datacenter environment.
- Extensive knowledge of server hardware and component failures.
- High school diploma required.
- Ability to lift up to 50 lbs independently or more with assistance.
- Capability to work autonomously or in a team, including remote teams.
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