Medical Sales Development Coordinator

1 week ago

Durban, KwaZulu-Natal, South Africa Ultra Personnel Full time

This role is responsible for building and maintaining strong relationships with healthcare professionals (GPs) and pharmacists. As a Medical Sales Development Coordinator at Ultra Personnel, you will be responsible for pharmacy engagement and training to ensure optimal understanding and adoption of our healthcare solutions.

Main Responsibilities
  • Establish and maintain effective relationships with GPs and pharmacists.
  • Act as the primary point of contact for doctors and pharmacists, providing access to relevant experts and resources.
  • Facilitate face-to-face and virtual meetings between HCPs, pharmacists, and Medical Product Lead (MPL).
  • Proactively follow up on HCP and pharmacist queries and ensure timely responses.
  • Keep stakeholders informed about key events, congresses, and industry updates.
Pharmacy Engagement Programs
  • Develop and implement comprehensive pharmacy engagement programs to enhance product knowledge and patient support.
  • Conduct regular training sessions for pharmacy staff, equipping them with product and treatment insights.
  • Provide ongoing support to pharmacy teams and address queries.
  • Collaborate with sales and medical teams (MPL) to ensure alignment between pharmacist training and business objectives.
Event Planning & Coordination
  • Organize and manage small-scale events, webinars, and knowledge-sharing sessions for HCPs and pharmacists.
  • Coordinate schedules for in-person and virtual engagements, ensuring smooth execution.
  • Work closely with marketing, medical, and sales teams to align event messaging with business objectives.
Communication & Relationship Building
  • Maintain an ongoing dialogue with HCPs and pharmacists to understand their needs and provide solutions.
  • Ensure that all engagement activities deliver value to stakeholders and Ultra Personnel.
  • Gather feedback from stakeholders to enhance engagement and training strategies.
  • Collaborate with internal teams to optimize outreach efforts and ensure alignment.
Database & Process Enhancement
  • Maintain accurate records of HCP and pharmacist interactions, events, and engagement activities.
  • Assist in refining the HCP and pharmacy engagement database to enhance targeting and outreach.
  • Support in updating engagement plans as new team members join, and strategies evolve.
Qualifications and Skills
  • Bachelor's degree in Life Sciences, Pharmacy, Business, Communications or similar.
  • Minimum of 1 - 2 years pharmaceutical sales experience required.
  • Strong interpersonal and relationship-building skills; ability to engage with pharmacists, HCPs, and stakeholders effectively.
  • Excellent communication and organizational skills; ability to coordinate multiple interactions and follow up proactively.
  • Experience in pharmacy training and engagement; ability to educate and support pharmacy teams.
  • Event coordination experience; managing logistics, invitations, and execution.
  • Proactive and detail-oriented; ability to track engagement activities and refine strategies.
  • Ability to work cross-functionally with medical, sales, and marketing teams.
  • Tech-savvy; comfortable with digital communication tools and virtual event platforms.

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