Store Manager and Senior Retail Leader

2 weeks ago


Nelspruit, Mpumalanga, South Africa Mr Price Full time

We are seeking a talented Store Manager to lead and manage the daily operations of our Mr Price Cellular Stores.

The ideal candidate will be responsible for ensuring the overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Key Responsibilities:

  1. Develop and implement effective stock management processes to ensure accurate receiving, unpacking, and merchandising.
  2. Monitor and manage stock levels through regular stock counts, stock takes, and action plans to mitigate risks.
  3. Oversee the maintenance of the stockroom to meet high housekeeping standards.
  4. Authorize write-offs, breakages, recalls, and repairs.
  5. Sales Growth & Profitability:
  6. Analyze sales and profitability reports to inform operational action plans and improve sales performance.
  7. Review product performance and provide feedback to support center to enhance sales.
  8. Identify opportunities to increase sales and brand awareness through in-store marketing and competitor analysis.
  9. Risk Management:
  10. Conduct compliance checks through regular audits, visual audits, and health and safety standards.
  11. Customer Experience Management:
  12. Implement customer experience processes to meet customer service standards.
  13. Leadership & Development:
  14. Lead and drive the team to achieve store KPIs and operational strategy.
  15. Identify and drive training, coaching, and development needs for talent management and succession planning.
  16. Recruit, administer, and manage performance in accordance with company policies.
  17. Innovation:
  18. Implement innovation initiatives to delight customers and improve in-store processes.

Requirements:

  • NQF level 4 (Grade 12) or equivalent.
  • 3 years' experience in a store management position.
  • Sales and service management, budgeting, computer literacy, communication skills.
  • Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.

Note: This is a talent pool advert and not a live vacancy.



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