Current jobs related to Tracker Quality Assurance Expert - Randburg, Gauteng - Tracker South Africa

  • Tracker Representative

    2 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    We are seeking a skilled sales and marketing agent to join our team at Tracker South Africa. As a representative of our company, you will be responsible for promoting our services to customers, scheduling appointments for tracking unit fitments, and ensuring timely follow-up on leads and queries.About the Job:This is an exciting opportunity for a motivated...

  • Data Quality Assurance Expert

    5 days ago

    Randburg, Gauteng, South Africa Africa Solar Industry Association Full time

    Data Quality AssuranceWe require a Data Quality Assurance Expert to ensure comprehensive quality control procedures, perform Serious Adverse Event (SAE) reconciliation activities, and identify and implement processes and quality improvement initiatives in the DM and coding function. Excellent English written and oral communication skills are essential for...

  • Product Quality Assurance Expert

    4 days ago

    Randburg, Gauteng, South Africa Profile Personnel Full time

    We are seeking a Product Quality Assurance Expert to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our products meet the highest standards of quality and reliability. The ideal candidate will have strong analytical skills, excellent problem-solving skills, and the ability to work independently and as...

  • Quality Assurance and Testing Expert

    5 days ago

    Randburg, Gauteng, South Africa Linkfields Innovations (Pty) Ltd Full time

    Job Description:As a Quality Assurance and Testing Expert at Linkfields Innovations (Pty) Ltd, you will be responsible for ensuring the quality and reliability of our software solutions through effective testing and quality assurance processes.Key Responsibilities:Quality Assurance: You will be responsible for ensuring the quality and reliability of our...

  • Head of Quality Assurance

    4 weeks ago

    Randburg, Gauteng, South Africa Kontak Recruitment Full time

    Education Quality Assurance Director Head (JB4734) Randburg Market Related The Head of Quality Assurance provides strategic leadership in managing and coordinating the institution's Quality Assurance (QA) framework. The role ensures that academic programs, institutional processes, and administrative services comply with internal and external quality...

  • Quality Assurer

    2 weeks ago

    Randburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Quality AssurerJob Location : Gauteng, RandburgDeadline : April 04, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives....

  • Quality Assurance Manager

    2 days ago

    Randburg, Gauteng, South Africa ALPLA Group Full time

    Job DescriptionThe ALPLA Group is seeking a highly skilled Quality Assurance Manager to join their team. This role will be responsible for ensuring that all quality-related processes are in place and functioning effectively.Key Responsibilities:Develop and implement quality management systems to meet internal and customer requirements.Maintain records of...

  • Quality Assurance Specialist

    3 days ago

    Randburg, Gauteng, South Africa Rmbwestport Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at Rmbwestport. In this role, you will be responsible for ensuring the highest quality of our software products by developing and executing comprehensive test plans. If you have a passion for quality and are looking for a challenging role, we encourage you to apply.About the...

  • Digital Agent

    2 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents in the Digital Department (Call Centre) situated at the head office based in Johannesburg.Responsibilities:The Digital agent is responsible for sales and lead conversion targets.Marketing of Tracker to both existing and new...

  • Assurance and Compliance Expert

    4 days ago

    Randburg, Gauteng, South Africa Absa Group Limited Full time

    About Our JobWe are looking for a highly skilled Enterprise Risk Management Specialist to join our team. As an Enterprise Risk Management Specialist, you will play a critical role in driving and executing the agreed Savings and Investments (S & I) Combined Assurance coverage plan.Main Responsibilities:Develop the Assurance Plan through consultation with the...

  • Call Centre Expert

    2 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Are you a driven and results-oriented sales professional looking for a challenging opportunity? We are seeking a talented individual to join our team at Tracker South Africa as a sales and marketing agent.About the Role:As a member of our Digital Department, you will be responsible for promoting our services to customers, managing customer relationships, and...

  • Test Quality Assurance Specialist

    6 days ago

    Randburg, Gauteng, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    **Job Description**We are seeking a skilled Test Quality Assurance Specialist to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. As a Test Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our software applications.**Key Responsibilities**Designing and executing test cases for functional, regression, system,...

  • Automotive Quality Assurance Specialist

    2 days ago

    Randburg, Gauteng, South Africa WeBuyCars Full time

    Job Description:We are seeking a skilled Automotive Quality Assurance Specialist to join our Operations Department at WeBuyCars. This role involves working closely with the team to improve overall operations and ensure exceptional quality in our processed vehicles.Main Responsibilities:Enhance the overall quality of processed vehicles to meet high...

  • Sales and Marketing Agent

    2 days ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    At Tracker South Africa, we are looking for a highly skilled call centre expert to join our Digital Department. As a sales and marketing professional, you will be responsible for generating sales and lead conversions, implementing effective marketing strategies, and providing exceptional customer service.About the Position:In this role, you will have the...

  • Administrative Coordinator for Quality Assurance

    4 days ago

    Randburg, Gauteng, South Africa LIFE Healthcare Group Full time

    This is a fantastic opportunity to join the LIFE Healthcare Group team as a SHEQ Senior Clerk.About the RoleThe SHEQ Senior Clerk will provide high-quality administrative support to the Quality Manager, focusing on quality assurance, health and safety, and environmental management. Key responsibilities include managing documents, conducting audits, and...

  • Software Quality Assurance Engineer

    5 days ago

    Randburg, Gauteng, South Africa FNB Namibia Full time

    FNB Namibia is seeking a Software Quality Assurance Engineer to join our team in ensuring the highest quality of our products and services.Job DescriptionWe are looking for a skilled individual to create test plans and test cases for the functionality of our systems, preventing errors in the live system.The ideal candidate will grasp and apply new...

  • Software Quality Assurance Manager

    5 days ago

    Randburg, Gauteng, South Africa Linkfields Innovations (Pty) Ltd Full time

    Job Title: Software Quality Assurance ManagerAbout Us:Linkfields Innovations (Pty) Ltd is a dynamic company that prides itself on delivering cutting-edge software solutions.Key Responsibilities:Leadership and Management: As a Test Lead, you will be responsible for managing and leading teams to ensure the quality and reliability of our projects.Analytical...

  • best4u : quality analyst

    3 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents' engagements, and...

  • best4u : quality analyst

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents' engagements, and...

  • nms : quality analyst

    7 days ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    BEST4U : Quality AnalystContractBased in RandburgMain Purpose of Position:To analyze customer interactions and capture the insights into the Genii tool to ensure an independent, objective and neutral collection of dataMain Responsibilities (including but not limited to):Reduce business risk, improving the quality of call centre agents' engagements, and...

Tracker Quality Assurance Expert

1 week ago

Randburg, Gauteng, South Africa Tracker South Africa Full time
Key Responsibilities:

The Quality Assurance Coach/Assessor will be responsible for ensuring that customer service teams meet quality standards. This will involve coaching, motivating, and developing team members, as well as implementing quality initiatives and driving business growth.

  • Evaluate adherence to company policies/procedures and statutory requirements.
  • Evaluate data captured by the customer experience department.
  • Evaluate connection with customers as per the company standard.
  • Ability to identify business risks.
  • Analyze QA results and identify development areas & trends for training purposes.
  • Coach, motivate & develop customer service teams in line with company standards.
  • Staff empowerment through information sharing and on-the-job coaching.
  • Implement & drive campaigns.
  • Provide weekly/monthly reports and feedback to the supervisor/manager and others.
  • Visibility in their area of support.
  • Conduct Calibration sessions.
  • Review scripts and templates.
  • Involvement in adhoc projects and quality assurance standardization.
Requirements:
  • Matric.
  • Minimum of 3 years Customer Service Call Centre experience.
  • 1 year Quality Assurance Coach experience, preferably in a similar industry.
  • Proficient in Microsoft Office suite (Word and Excel).
  • Good understanding of the Contact/Customer Experience environment.
  • Previous experience working with Contact Centre Software (Speech Analytics, Recording and assessment systems) will be advantageous.
  • Excellent Tracker System and Product Knowledge advantageous.