High-End Lodge Executive

3 days ago


Hoedspruit, South Africa The Royal Portfolio Full time
Job Title
Luxury Resort Manager

About the Role
We are seeking a talented General Manager to lead our new resort in its final build phase and ensure a seamless transition into operation. This role requires a dynamic leader with expertise in construction, leadership, hotel operations, budgeting, guest relations, and asset upkeep.

Responsibilities
The ideal candidate will oversee the implementation of our Standard Operating Procedures, guaranteeing that they meet our meticulous standards. Key responsibilities include:
  • Construction - consulting on and overseeing the build, alongside Project Managers, Architects, Designers, and Contractors
  • Leadership – recruiting a full team, onboarding, training, performance management, and disciplinaries
  • Hotel operations - overseeing purchasing to set up all departments, implementing SOPs, overseeing training, and ensuring smooth running of all departments
  • Budgeting - assisting departments and management to remain on budget
  • Guest Relations - ensuring positive guest feedback and being visible and accessible to guests at all times
  • Asset upkeep - ensuring functionality and maintenance of buildings, equipment, furniture, grounds, etc.

Requirements
To be successful in this position, you will need:
  • A minimum of 5 years' experience in a management role within a 5-star lodge environment
  • Diploma or Degree in Hotel Management
  • Strong Food & Beverage knowledge and awareness of industry trends
  • South African Wine Academy or WSET course completion
  • Experience working across all departments of a hotel/lodge operation
  • Fair knowledge of general maintenance
  • Proficiency in Opera and Micros, as well as Word, Excel, Outlook, and Teams

About Us
The Royal Portfolio is a luxury hospitality group dedicated to providing exceptional guest experiences in the heart of Africa. With a focus on sustainability and environmental stewardship, we strive to create unforgettable memories for our guests.

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